# Triage customer support emails with Groq AI and ClickUp: n8n workflow

> Started by an arriving email, and works across ClickUp, Gmail, Google Sheets and Slack. 13 steps, 1 branch: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/triage-customer-support-emails-with-groq-ai-and-clickup (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Triage customer support emails with Groq AI and ClickUp

Started by an arriving email, and works across ClickUp, Gmail, Google Sheets and Slack. 13 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-customer-support-emails-with-groq-ai-and-clickup)

**13 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 1 Logic 6 Service 6

The steps in the order they run, from what starts it.

- 1 **Fetch Support Email list** Gmail trigger *Starts it*
- 2 **Assign Email Values** Set *Logic*
- 3 **Analysis with Grok** Http Request *Service*
- 4 **Parse AI Response** Code *Logic*
- 5 **Validate AI Response** Code *Logic*
- 6 **Smart Assignment & SLA** Code *Logic*
- 7 **Create a Clickup task** Click Up *Service*
- 8 **Get Clickup Task URL** Code *Logic*
- 9 **Log in Google Sheet** Google Sheets *Service*
- 10 **Support Team Notification** Slack *Service*
- 11 **If Urgent?** If *Logic*
- 12 **Escalation Notification** Slack *Service*
- 13 **Email Acknowledgement** Gmail *Service*

## How it's built

- **Starts on:** An arriving email
- **Steps:** 13, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** ClickUp, Gmail, Google Sheets, Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own ClickUp, Gmail, Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-customer-support-emails-with-groq-ai-and-clickup)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[ClickUp](https://millionrounds.com/workflows?service=ClickUp#library)[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

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- [**AI Customer Support Bot: Auto-Classify, Route** 13 steps · calls a model · Slack](https://millionrounds.com/workflow/ai-customer-support-bot-auto-classify-route)
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- [**AI-powered support automation with Outlook and OpenAI** 13 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/ai-powered-support-automation-with-outlook-and-openai)
- [**Assess churn risk from HubSpot tickets with DeepSeek and Slack** 13 steps · calls a model · HubSpot, Slack](https://millionrounds.com/workflow/assess-churn-risk-from-hubspot-tickets-with-deepseek-and-sla)
- [**Automate customer support with WhatsApp AI** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/automate-customer-support-with-whatsapp-ai)