# Triage brand crises with OpenAI and Telegram: n8n workflow

> Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/triage-brand-crises-with-openai-and-telegram (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Triage brand crises with OpenAI and Telegram

Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI. 17 steps, 2 branches: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-brand-crises-with-openai-and-telegram)

**17 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 3 Model 2 Logic 3 Service 9

The steps in the order they run, from what starts it.

- 1 **Crisis Signal Webhook** Webhook *Starts it*
- 2 **Approval Callback Listener** Telegram trigger *Starts it*
- 3 **On Workflow Error** Error trigger *Starts it*
- 4 **Format Incoming Data** Set *Logic*
- 5 **Check Approve or Reject** If *Logic*
- 6 **Slack – Post Workflow Error Alert** Slack *Service*
- 7 **Classify Severity** Open Ai *Model*
- 8 **Send Confirmation - Approved** Telegram *Service*
- 9 **Send Confirmation - Rejected** Telegram *Service*
- 10 **Draft Crisis Response** Open Ai *Model*
- 11 **Update Incident Status - Approved** Google Sheets *Service*
- 12 **Update Incident Status - Rejected** Google Sheets *Service*
- 13 **Log Incident** Google Sheets *Service*
- 14 **Route by Severity** Switch *Logic*
- 15 **Notify Approver** Telegram *Service*
- 16 **Post to PR Team Channel** Slack *Service*
- 17 **Escalate to Execs** Slack *Service*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 17, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Google Sheets, Slack, Telegram
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftriage-brand-crises-with-openai-and-telegram)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

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- [**AI-powered Amazon product recommendations with Decodo** 17 steps · calls a model · Telegram](https://millionrounds.com/workflow/ai-powered-amazon-product-recommendations-with-decodo)
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- [**Access real-time Binance market data with OpenAI** 17 steps · calls a model · Telegram](https://millionrounds.com/workflow/access-real-time-binance-market-data-with-openai)
- [**Analyze URL phishing risk with VirusTotal and Safe Browsing** 17 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/analyze-url-phishing-risk-with-virustotal-and-safe-browsing)