# Track and triage ops requests from Gmail with OpenAI: n8n workflow

> Started by a clock, and works across Airtable, Discord and Gmail. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/track-and-triage-ops-requests-from-gmail-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Data collection](https://millionrounds.com/workflows?category=Data+collection#library)

# Track and triage ops requests from Gmail with OpenAI

Started by a clock, and works across Airtable, Discord and Gmail. It hands the judgement calls to OpenAI. 24 steps, 3 branches: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftrack-and-triage-ops-requests-from-gmail-with-openai)

**24 steps** Large: read it before trusting it with anything live

**3** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Model 4 Logic 7 Service 11

The steps in the order they run, from what starts it.

- 1 **When Ops Request Received** Gmail trigger *Starts it*
- 2 **OpenAI Request Analyzer** Lm Chat Open Ai *Model*
- 3 **Lookup Request in Airtable** Airtable Tool *Service*
- 4 **Weekly Digest Scheduler** Schedule trigger *Starts it*
- 5 **OpenAI Digest Composer** Lm Chat Open Ai *Model*
- 6 **Set Request Metadata** Set *Logic*
- 7 **AI Extract Request Details** Agent *Model*
- 8 **Fetch Open Requests from Airtable** Airtable *Service*
- 9 **AI Generate Weekly Digest** Agent *Model*
- 10 **Check Request Validity** If *Logic*
- 11 **Prepare Request Details** Set *Logic*
- 12 **Set Request Summary** Set *Logic*
- 13 **Set Digest Text** Set *Logic*
- 14 **Notify Invalid Request on Discord** Discord *Service*
- 15 **If Ops Request Valid** If *Logic*
- 16 **Compile Open Request Summary** Summarize *Service*
- 17 **Send Digest to Discord** Discord *Service*
- 18 **Send Digest Email to Ops Team** Gmail *Service*
- 19 **Send Invalid Request Email** Gmail *Service*
- 20 **If Duplicate Ops Request** If *Logic*
- 21 **Record Request in Airtable** Airtable *Service*
- 22 **Post Duplicate Notice on Discord** Discord *Service*
- 23 **Alert Ops Team on Discord** Discord *Service*
- 24 **Send Request Confirmation Email** Gmail *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 24, with 3 branches
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Airtable, Discord, Gmail
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Airtable, Discord and Gmail accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 24 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 24 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Ftrack-and-triage-ops-requests-from-gmail-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Airtable](https://millionrounds.com/workflows?service=Airtable#library)[Discord](https://millionrounds.com/workflows?service=Discord#library)[Gmail](https://millionrounds.com/workflows?service=Gmail#library)

## Workflows like it

Also data collection, with the same services where possible, closest in size first.

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- [**Email subscription service with Airtable** 24 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/email-subscription-service-with-airtable)
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- [**Automate cryptocurrency funding fee tracking with Binance API** 24 steps · Airtable](https://millionrounds.com/workflow/automate-cryptocurrency-funding-fee-tracking-with-binance-ap)
- [**Require two-person approvals for change requests with Airtable** 24 steps · Airtable, Gmail](https://millionrounds.com/workflow/require-two-person-approvals-for-change-requests-with-airtab)
- [**AI multi-stop planner for circular logistics with OpenAI** 25 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/ai-multi-stop-planner-for-circular-logistics-with-openai)