# Sync Zendesk tickets with Asana: n8n workflow template

> Started by another system calling it, and works across Asana and Zendesk. 7 steps, 1 branch: small enough to read in one sitting and change without fear.

Source: https://millionrounds.com/workflow/sync-zendesk-tickets-with-asana (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Sync Zendesk tickets with Asana

Started by another system calling it, and works across Asana and Zendesk. 7 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-tickets-with-asana)

**7 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 2 Service 4

The steps in the order they run, from what starts it.

- 1 **On new Zendesk ticket** Webhook *Starts it*
- 2 **Get ticket** Zendesk *Service*
- 3 **Determine** Function *Logic*
- 4 **IF** If *Logic*
- 5 **Create comment on existing task** Asana *Service*
- 6 **Create task** Asana *Service*
- 7 **Update ticket** Zendesk *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 7, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** Asana, Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Asana and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-tickets-with-asana)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Asana](https://millionrounds.com/workflows?service=Asana#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Sync Zendesk tickets with GitHub** 7 steps · GitHub, Zendesk](https://millionrounds.com/workflow/sync-zendesk-tickets-with-github)
- [**Sync Zendesk tickets with Jira** 7 steps · Jira, Zendesk](https://millionrounds.com/workflow/sync-zendesk-tickets-with-jira)
- [**AI-powered auto-tagging for Zendesk tickets with OpenAI** 7 steps · calls a model · Zendesk](https://millionrounds.com/workflow/ai-powered-auto-tagging-for-zendesk-tickets-with-openai)
- [**Fast-track VIP tickets with Google Sheets and ClickUp** 6 steps · ClickUp, Telegram](https://millionrounds.com/workflow/fast-track-vip-tickets-with-google-sheets-and-clickup)
- [**Sync Zendesk tickets to Slack thread** 8 steps · Slack, Zendesk](https://millionrounds.com/workflow/sync-zendesk-tickets-to-slack-thread)
- [**Zendesk pending ticket follow-up system with Gmail** 8 steps · ClickUp, Gmail](https://millionrounds.com/workflow/zendesk-pending-ticket-follow-up-system-with-gmail)