# Sync Zendesk tickets to your HubSpot contacts: n8n workflow

> Started by a clock, and works across HubSpot and Zendesk. 9 steps, 1 branch: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/sync-zendesk-tickets-to-your-hubspot-contacts (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Sync Zendesk tickets to your HubSpot contacts

Started by a clock, and works across HubSpot and Zendesk. 9 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-tickets-to-your-hubspot-contacts)

**9 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 2 Service 6

The steps in the order they run, from what starts it.

- 1 **Every 5 minutes** Cron *Starts it*
- 2 **Get last execution timestamp** Function Item *Service*
- 3 **Get modified companies** Hubspot *Service*
- 4 **Get all Zendesk organisations** Zendesk *Service*
- 5 **Add Zendesk company data to Hubspot data** Merge *Logic*
- 6 **Company exists in Zendesk** If *Logic*
- 7 **Update organisation** Zendesk *Service*
- 8 **Create organisation** Zendesk *Service*
- 9 **Set new last execution timestamp** Function Item *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 9, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** HubSpot, Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own HubSpot and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-tickets-to-your-hubspot-contacts)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[HubSpot](https://millionrounds.com/workflows?service=HubSpot#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Route Gmail support emails to Zendesk** 9 steps · Gmail, Zendesk](https://millionrounds.com/workflow/route-gmail-support-emails-to-zendesk)
- [**Zendesk ticket escalation to ClickUp with Telegram** 9 steps · ClickUp, Telegram](https://millionrounds.com/workflow/zendesk-ticket-escalation-to-clickup-with-telegram)
- [**Quick HubSpot contact lookup in Slack for sales & support teams** 10 steps · HubSpot, Slack](https://millionrounds.com/workflow/quick-hubspot-contact-lookup-in-slack-for-sales-and-support-)
- [**Sync Zendesk tickets to Slack thread** 8 steps · Slack, Zendesk](https://millionrounds.com/workflow/sync-zendesk-tickets-to-slack-thread)
- [**Zendesk pending ticket follow-up system with Gmail** 8 steps · ClickUp, Gmail](https://millionrounds.com/workflow/zendesk-pending-ticket-follow-up-system-with-gmail)
- [**Prioritize Zendesk tickets with OpenAI and Slack** 10 steps · calls a model · Slack, Zendesk](https://millionrounds.com/workflow/prioritize-zendesk-tickets-with-openai-and-slack)