# Sync Zendesk tickets to Pipedrive contact owners: n8n workflow

> Started by a clock, and works across Pipedrive and Zendesk. 21 steps, 4 branches, 1 loop or waits: large, and worth reading before you trust it with...

Source: https://millionrounds.com/workflow/sync-zendesk-tickets-to-pipedrive-contact-owners (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Sync Zendesk tickets to Pipedrive contact owners

Started by a clock, and works across Pipedrive and Zendesk. 21 steps, 4 branches, 1 loop or waits: large, and worth reading before you trust it with anything live.

Large

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-tickets-to-pipedrive-contact-owners)

**21 steps** Large: read it before trusting it with anything live

**4** Branches: places the flow splits

**1** Loop or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 14 Service 6

The steps in the order they run, from what starts it.

- 1 **Every day at 09:00** Cron *Starts it*
- 2 **Get last execution timestamp** Function Item *Service*
- 3 **Get tickets updated after last execution** Zendesk *Service*
- 4 **Channel is email** If *Logic*
- 5 **Set search email** Set *Logic*
- 6 **Add Pipedrive person Id to Zendesk tickets** Merge *Logic*
- 7 **NoOp** No Op *Logic*
- 8 **Remove duplicates to make search efficient** Item Lists *Logic*
- 9 **Pipedrive person Id found** If *Logic*
- 10 **Search persons by email** Pipedrive *Service*
- 11 **Get Zendesk comments for tickets** Http Request *Service*
- 12 **Add comments to tickets** Merge *Logic*
- 13 **NoOp1** No Op *Logic*
- 14 **Rename fields and keep only needed fields** Set *Logic*
- 15 **Process commenst per ticket** Split In Batches *Logic*
- 16 **Split comments to seperate items** Item Lists *Logic*
- 17 **New comment** If *Logic*
- 18 **Add comment as a note in Pipedrive** Pipedrive *Service*
- 19 **NoOp2** No Op *Logic*
- 20 **Done processing** If *Logic*
- 21 **Set new last execution timestamp** Function Item *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 21, with 4 branches, 1 loop or waits
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Pipedrive, Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Pipedrive and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-tickets-to-pipedrive-contact-owners)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Pipedrive](https://millionrounds.com/workflows?service=Pipedrive#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Route grounded RAG support tickets with Claude and Pinecone** 17 steps · Google Sheets, Slack](https://millionrounds.com/workflow/route-grounded-rag-support-tickets-with-claude-and-pinecone)
- [**Send Zendesk tickets to Pipedrive contacts and assign tasks** 17 steps · Pipedrive, Zendesk](https://millionrounds.com/workflow/send-zendesk-tickets-to-pipedrive-contacts-and-assign-tasks)
- [**Analyze support screenshots with UploadToURL and OpenAI** 17 steps · calls a model · Jira, Slack](https://millionrounds.com/workflow/analyze-support-screenshots-with-uploadtourl-and-openai)
- [**Proactive SLA monitoring & ticket escalation with Zendesk** 13 steps · Google Sheets, Slack](https://millionrounds.com/workflow/proactive-sla-monitoring-and-ticket-escalation-with-zendesk)
- [**Update HubSpot contacts with Zendesk** 13 steps · HubSpot, Zendesk](https://millionrounds.com/workflow/update-hubspot-contacts-with-zendesk)
- [**Intelligent WhatsApp Support Auto-Router** 13 steps · calls a model · Twilio, Zendesk](https://millionrounds.com/workflow/intelligent-whatsapp-support-auto-router)