# Sync Zendesk how-to tickets to Google Sheets knowledge base: n8n workflow

> Started by an event in a connected app, and works across Email, Google Sheets and Zendesk. 11 steps, 1 branch: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/sync-zendesk-how-to-tickets-to-google-sheets-knowledge-base (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Sync Zendesk how-to tickets to Google Sheets knowledge base

Started by an event in a connected app, and works across Email, Google Sheets and Zendesk. 11 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-how-to-tickets-to-google-sheets-knowledge-base)

**11 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Logic 3 Service 6

The steps in the order they run, from what starts it.

- 1 **When clicking 'Execute workflow'** Manual trigger *Starts it*
- 2 **Error Trigger** Error trigger *Starts it*
- 3 **Fetch All Zendesk Tickets1** Zendesk *Service*
- 4 **Format Error Details1** Code *Logic*
- 5 **Filter HowTo Tickets Only1** If *Logic*
- 6 **Log Error to Sheet1** Google Sheets *Service*
- 7 **Get Requester User Info1** Zendesk *Service*
- 8 **Send Error Notification1** Email Send *Service*
- 9 **Update Knowledge Base Sheet1** Google Sheets *Service*
- 10 **Success Summary1** Code *Logic*
- 11 **Log Successful Execution1** Google Sheets *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 11, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Email, Google Sheets, Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Email, Google Sheets and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-zendesk-how-to-tickets-to-google-sheets-knowledge-base)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Build a support ticket analytics dashboard with ScrapeGraphAI** 11 steps · Google Sheets, Slack](https://millionrounds.com/workflow/build-a-support-ticket-analytics-dashboard-with-scrapegrapha)
- [**Create Zendesk tickets from Gmail and Slack with Google Sheets** 11 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/create-zendesk-tickets-from-gmail-and-slack-with-google-shee)
- [**Manage customer inquiries from email & web forms with Slack** 11 steps · Email, Gmail](https://millionrounds.com/workflow/manage-customer-inquiries-from-email-and-web-forms-with-slac)
- [**Sync open Zendesk tickets to Google Sheets** 11 steps · Google Sheets, Slack](https://millionrounds.com/workflow/sync-open-zendesk-tickets-to-google-sheets)
- [**Answer Telegram support questions with Google Docs and Claude** 11 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/answer-telegram-support-questions-with-google-docs-and-claud)
- [**Automate FAQ generation from Stack Overflow to Notion** 11 steps · calls a model · Google Sheets, Notion](https://millionrounds.com/workflow/automate-faq-generation-from-stack-overflow-to-notion)