# Sync Shopify orders with Zendesk: n8n workflow template

> Started by an event in a connected app, and works across Zendesk. 7 steps, 1 branch: small enough to read in one sitting and change without fear.

Source: https://millionrounds.com/workflow/sync-shopify-orders-with-zendesk-2 (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [E-commerce](https://millionrounds.com/workflows?category=E-commerce#library)

# Sync Shopify orders with Zendesk

Started by an event in a connected app, and works across Zendesk. 7 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-shopify-orders-with-zendesk-2)

**7 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Logic 4 Service 2

The steps in the order they run, from what starts it.

- 1 **On order updated** Shopify trigger *Starts it*
- 2 **Find if order already has a ticket in Zendesk** Zendesk *Service*
- 3 **Add ticket info to order data** Merge *Logic*
- 4 **Keep only ticket Id** Set *Logic*
- 5 **Order exists in Zendesk** If *Logic*
- 6 **NoOp** No Op *Logic*
- 7 **Create new ticket for new orders** Zendesk *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 7, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Zendesk account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsync-shopify-orders-with-zendesk-2)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also e-commerce, with the same services where possible, closest in size first.

- [**Match WooCommerce orders to new Zendesk tickets** 9 steps · Gmail, WooCommerce](https://millionrounds.com/workflow/match-woocommerce-orders-to-new-zendesk-tickets)
- [**Sync Shopify orders with Zendesk** 9 steps · Zendesk](https://millionrounds.com/workflow/sync-shopify-orders-with-zendesk)