# Support emails into FAQs with OpenAI and Gmail: n8n workflow

> Started by an arriving email, and works across Gmail, Google Sheets, Notion and Slack. It hands the judgement calls to Azure OpenAI.

Source: https://millionrounds.com/workflow/support-emails-into-faqs-with-openai-and-gmail (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Support emails into FAQs with OpenAI and Gmail

Started by an arriving email, and works across Gmail, Google Sheets, Notion and Slack. It hands the judgement calls to Azure OpenAI. 14 steps, 2 branches: a working afternoon to understand properly.

Medium Calls a model: Azure OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsupport-emails-into-faqs-with-openai-and-gmail)

**14 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 1 Model 4 Logic 4 Service 5

The steps in the order they run, from what starts it.

- 1 **Configure GPT-4o Model** Lm Chat Azure Open Ai *Model*
- 2 **Gmail Polling Trigger – Developer Support Inbox** Gmail trigger *Starts it*
- 3 **Configure GPT-4o Model1** Lm Chat Azure Open Ai *Model*
- 4 **Analyze & Classify Developer Email (AI)** Agent *Model*
- 5 **Validate Email Payload** If *Logic*
- 6 **Analyze Email Sentiment & Urgency (AI)** Agent *Model*
- 7 **Parse & Clean AI JSON Output** Code *Logic*
- 8 **Log Workflow Errors to Google Sheets** Google Sheets *Service*
- 9 **Parse AI JSON Output – Sentiment Analysis** Code *Logic*
- 10 **Save FAQ Entry to Notion Database** Notion *Service*
- 11 **Filter Critical or High-Urgency Emails** If *Logic*
- 12 **Announce New FAQ in Slack** Slack *Service*
- 13 **Alert Team in Slack – Critical Issue** Slack *Service*
- 14 **Send Acknowledgment Email to Sender** Gmail *Service*

## How it's built

- **Starts on:** An arriving email
- **Steps:** 14, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Sheets, Notion, Slack
- **Model:** Azure OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets, Notion and Slack accounts, and a key for Azure OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Azure OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsupport-emails-into-faqs-with-openai-and-gmail)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Notion](https://millionrounds.com/workflows?service=Notion#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**AI customer support agent - never sleep, never miss a customer** 14 steps · calls a model · Email, Notion](https://millionrounds.com/workflow/ai-customer-support-agent-never-sleep-never-miss-a-customer)
- [**Answer WhatsApp FAQs with OpenAI and Google Sheets** 14 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/answer-whatsapp-faqs-with-openai-and-google-sheets)
- [**Answer code of conduct questions in Slack with OpenAI and RAG** 14 steps · calls a model · Google Drive, Slack](https://millionrounds.com/workflow/answer-code-of-conduct-questions-in-slack-with-openai-and-ra)
- [**Automate API FAQ quality testing with OpenAI and Google Sheets** 14 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-api-faq-quality-testing-with-openai-and-google-shee)
- [**Automated customer support with OpenAI and Gmail** 14 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automated-customer-support-with-openai-and-gmail)
- [**Classify support emails and send replies with Claude and Gmail** 14 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/classify-support-emails-and-send-replies-with-claude-and-gma)