# Summarize Slack threads into Jira tickets with OpenRouter: n8n workflow

> Started by another system calling it, and works across Jira. It hands the judgement calls to OpenRouter.

Source: https://millionrounds.com/workflow/summarize-slack-threads-into-jira-tickets-with-openrouter (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Summarize Slack threads into Jira tickets with OpenRouter

Started by another system calling it, and works across Jira. It hands the judgement calls to OpenRouter. 16 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: OpenRouter

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsummarize-slack-threads-into-jira-tickets-with-openrouter)

**16 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 4 Model 2 Logic 5 Service 5

The steps in the order they run, from what starts it.

- 1 **Slack Slash Command Trigger** Webhook *Starts it*
- 2 **Interaction Handler** Webhook *Starts it*
- 3 **Open AI Ticket Drafter** Lm Chat Open Router *Model*
- 4 **Respond to Webhook** Respond To Webhook *Starts it*
- 5 **Config** Set *Logic*
- 6 **Respond to Interaction** Respond To Webhook *Starts it*
- 7 **Parse Payload Code** Code *Logic*
- 8 **Ticket Drafter Agent** Agent *Model*
- 9 **Get conversation history** Http Request *Service*
- 10 **If** If *Logic*
- 11 **Parse Draft Code** Code *Logic*
- 12 **Format Thread Code** Code *Logic*
- 13 **Create an issue** Jira *Service*
- 14 **Update Slack - Cancelled** Http Request *Service*
- 15 **Post Preview with Buttons** Http Request *Service*
- 16 **Update Slack - Success** Http Request *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 16, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Jira
- **Model:** OpenRouter

## Questions

What does it need to run?

An n8n account, plus your own Jira account, and a key for OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenRouter. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsummarize-slack-threads-into-jira-tickets-with-openrouter)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Jira](https://millionrounds.com/workflows?service=Jira#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Automate IT support: Convert emails to Jira tickets** 16 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/automate-it-support-convert-emails-to-jira-tickets)
- [**Turn support tickets into developer insights with OpenAI** 16 steps · calls a model · Email, Jira](https://millionrounds.com/workflow/turn-support-tickets-into-developer-insights-with-openai)
- [**Analyze support screenshots with UploadToURL and OpenAI** 17 steps · calls a model · Jira, Slack](https://millionrounds.com/workflow/analyze-support-screenshots-with-uploadtourl-and-openai)
- [**Automate IT support with Telegram and Whisper** 15 steps · calls a model · Google Drive, Jira](https://millionrounds.com/workflow/automate-it-support-with-telegram-and-whisper)
- [**Triage and route support tickets with Gemini and Jira** 17 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/triage-and-route-support-tickets-with-gemini-and-jira)
- [**Automate support ticket classification & routing** 18 steps · calls a model · HubSpot, Jira](https://millionrounds.com/workflow/automate-support-ticket-classification-and-routing)