# Sort customer feedback by rating with Google Sheets and Slack: n8n workflow

> Started by an event in a connected app, and works across Google Sheets and Slack. 10 steps, 1 branch: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/sort-customer-feedback-by-rating-with-google-sheets-and-slac (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Alerts and monitoring](https://millionrounds.com/workflows?category=Alerts+and+monitoring#library)

# Sort customer feedback by rating with Google Sheets and Slack

Started by an event in a connected app, and works across Google Sheets and Slack. 10 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsort-customer-feedback-by-rating-with-google-sheets-and-slac)

**10 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 3 Service 6

The steps in the order they run, from what starts it.

- 1 **01 | Click to Execute workflow** Manual trigger *Starts it*
- 2 **02 | Get row from sheet** Google Sheets *Service*
- 3 **03 | Filter only where status is new** Filter *Logic*
- 4 **04 | Rating wise Routing** Switch *Logic*
- 5 **05 | Add in Testimonial sheet** Google Sheets *Service*
- 6 **07 | Update status is processed** Google Sheets *Service*
- 7 **08 | Required field for slack message** Set *Logic*
- 8 **06 | Update status is processed** Google Sheets *Service*
- 9 **09 | Send to support channel** Slack *Service*
- 10 **10 | Update status is processed** Google Sheets *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 10, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Google Sheets, Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsort-customer-feedback-by-rating-with-google-sheets-and-slac)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also alerts and monitoring, with the same services where possible, closest in size first.

- [**Academic housing monitor with Rocket.Chat and Intercom** 10 steps · Intercom, Slack](https://millionrounds.com/workflow/academic-housing-monitor-with-rocket-chat-and-intercom)
- [**Airtable - automate recurring tasks with Slack** 10 steps · Airtable, Slack](https://millionrounds.com/workflow/airtable-automate-recurring-tasks-with-slack)
- [**Analyze lease agreements and flag red flags from Google Drive** 10 steps · Google Drive, Google Sheets](https://millionrounds.com/workflow/analyze-lease-agreements-and-flag-red-flags-from-google-driv)
- [**Audit Asana task hygiene with Google Sheets and Slack** 10 steps · Google Sheets, Slack](https://millionrounds.com/workflow/audit-asana-task-hygiene-with-google-sheets-and-slack)
- [**Audit page heading structure with Snapshot Site** 10 steps · Google Sheets, Slack](https://millionrounds.com/workflow/audit-page-heading-structure-with-snapshot-site)
- [**Audit website readability weekly with Snapshot Site** 10 steps · Google Sheets, Slack](https://millionrounds.com/workflow/audit-website-readability-weekly-with-snapshot-site)