# Shopify order cancellation & management WhatsApp notifications: n8n workflow

> Started by an event in a connected app, and works across Postgres. 12 steps, 5 branches: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/shopify-order-cancellation-and-management-whatsapp-notificat (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [E-commerce](https://millionrounds.com/workflows?category=E-commerce#library)

# Shopify order cancellation & management WhatsApp notifications

Started by an event in a connected app, and works across Postgres. 12 steps, 5 branches: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fshopify-order-cancellation-and-management-whatsapp-notificat)

**12 steps** Medium: a working afternoon

**5** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Logic 5 Service 6

The steps in the order they run, from what starts it.

- 1 **cancelation** Shopify trigger *Starts it*
- 2 **Update Order Status** Postgres *Service*
- 3 **Get Customer Info** Postgres *Service*
- 4 **Switch Status** Switch *Logic*
- 5 **If6** If *Logic*
- 6 **If5** If *Logic*
- 7 **Language Confirmed** If *Logic*
- 8 **Language Cancelled** If *Logic*
- 9 **WhatsApp Confirmed AR** Http Request *Service*
- 10 **WhatsApp Confirmed EN** Http Request *Service*
- 11 **WhatsApp Cancelled AR** Http Request *Service*
- 12 **WhatsApp Cancelled EN** Http Request *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 12, with 5 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Postgres
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Postgres account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fshopify-order-cancellation-and-management-whatsapp-notificat)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Postgres](https://millionrounds.com/workflows?service=Postgres#library)

## Workflows like it

Also e-commerce, with the same services where possible, closest in size first.

- [**Triage e-commerce orders and route high-risk cases with Slack** 12 steps · Airtable, Email](https://millionrounds.com/workflow/triage-e-commerce-orders-and-route-high-risk-cases-with-slac)
- [**Automated customer journey creation for Shopify abandoned carts** 11 steps · Postgres](https://millionrounds.com/workflow/automated-customer-journey-creation-for-shopify-abandoned-ca)
- [**Extract and sync sales orders from Odoo to PostgreSQL** 13 steps · Postgres](https://millionrounds.com/workflow/extract-and-sync-sales-orders-from-odoo-to-postgresql)
- [**Send Shopify shipping tracking WhatsApp notifications** 10 steps · Postgres](https://millionrounds.com/workflow/send-shopify-shipping-tracking-whatsapp-notifications)
- [**Track e-commerce price changes with ScrapeGraphAI and Baserow** 14 steps · Postgres](https://millionrounds.com/workflow/track-e-commerce-price-changes-with-scrapegraphai-and-basero)
- [**Handle e-commerce support, orders and inventory with Claude** 15 steps · Email, Postgres](https://millionrounds.com/workflow/handle-e-commerce-support-orders-and-inventory-with-claude)