# Send Zendesk tickets to Pipedrive contacts and assign tasks: n8n workflow

> Started by a clock, and works across Pipedrive and Zendesk. 17 steps, 1 branch: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/send-zendesk-tickets-to-pipedrive-contacts-and-assign-tasks (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Send Zendesk tickets to Pipedrive contacts and assign tasks

Started by a clock, and works across Pipedrive and Zendesk. 17 steps, 1 branch: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsend-zendesk-tickets-to-pipedrive-contacts-and-assign-tasks)

**17 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 7 Service 9

The steps in the order they run, from what starts it.

- 1 **Every 5 minutes** Cron *Starts it*
- 2 **Get agents and admins** Zendesk *Service*
- 3 **Get last execution timestamp** Function Item *Service*
- 4 **Keep only email and Id** Set *Logic*
- 5 **Get tickets created after last execution** Zendesk *Service*
- 6 **Add Pipedrive agent data to pipedrive contact information** Merge *Logic*
- 7 **Add requester information to ticket data** Merge *Logic*
- 8 **Get requester information** Zendesk *Service*
- 9 **Add contact owner to ticket data** Merge *Logic*
- 10 **Search requester in pipedrive** Pipedrive *Service*
- 11 **Keep only needed requester information** Set *Logic*
- 12 **Contact exists in Pipedrive** If *Logic*
- 13 **Get owner information of Pipedrive contact** Http Request *Service*
- 14 **Change assignee to Pipedrive contact owner** Zendesk *Service*
- 15 **Add a note requester not found** Zendesk *Service*
- 16 **Keep only requester owner email** Set *Logic*
- 17 **Set new last execution timestamp** Function Item *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 17, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Pipedrive, Zendesk
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Pipedrive and Zendesk accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsend-zendesk-tickets-to-pipedrive-contacts-and-assign-tasks)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Pipedrive](https://millionrounds.com/workflows?service=Pipedrive#library)[Zendesk](https://millionrounds.com/workflows?service=Zendesk#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Route grounded RAG support tickets with Claude and Pinecone** 17 steps · Google Sheets, Slack](https://millionrounds.com/workflow/route-grounded-rag-support-tickets-with-claude-and-pinecone)
- [**Analyze support screenshots with UploadToURL and OpenAI** 17 steps · calls a model · Jira, Slack](https://millionrounds.com/workflow/analyze-support-screenshots-with-uploadtourl-and-openai)
- [**Proactive SLA monitoring & ticket escalation with Zendesk** 13 steps · Google Sheets, Slack](https://millionrounds.com/workflow/proactive-sla-monitoring-and-ticket-escalation-with-zendesk)
- [**Sync Zendesk tickets to Pipedrive contact owners** 21 steps · Pipedrive, Zendesk](https://millionrounds.com/workflow/sync-zendesk-tickets-to-pipedrive-contact-owners)
- [**Update HubSpot contacts with Zendesk** 13 steps · HubSpot, Zendesk](https://millionrounds.com/workflow/update-hubspot-contacts-with-zendesk)
- [**Intelligent WhatsApp Support Auto-Router** 13 steps · calls a model · Twilio, Zendesk](https://millionrounds.com/workflow/intelligent-whatsapp-support-auto-router)