# Send Slack alert for high-priority Zendesk tickets: n8n workflow

> Started by an event in a connected app, and works across Slack. 4 steps, 1 branch: small enough to read in one sitting and change without fear.

Source: https://millionrounds.com/workflow/send-slack-alert-for-high-priority-zendesk-tickets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Send Slack alert for high-priority Zendesk tickets

Started by an event in a connected app, and works across Slack. 4 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsend-slack-alert-for-high-priority-zendesk-tickets)

**4 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Logic 2 Service 1

The steps in the order they run, from what starts it.

- 1 **Zendesk – Ticket created or updated** Zendesk trigger *Starts it*
- 2 **Filter high-priority tickets** If *Logic*
- 3 **Prepare Slack message data** Set *Logic*
- 4 **Send Slack alert** Slack *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 4, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Slack account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 4 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 4 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fsend-slack-alert-for-high-priority-zendesk-tickets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Automated support ticket system with Gmail and Trello** 4 steps · Gmail, Slack](https://millionrounds.com/workflow/automated-support-ticket-system-with-gmail-and-trello)
- [**Summarize Gmail support emails with Gemini** 4 steps · calls a model · Gmail, Slack](https://millionrounds.com/workflow/summarize-gmail-support-emails-with-gemini)
- [**Post unassigned Zendesk tickets to Slack** 5 steps · Slack, Zendesk](https://millionrounds.com/workflow/post-unassigned-zendesk-tickets-to-slack)
- [**Real-time error detection with Slack and Jira** 5 steps · Jira, Slack](https://millionrounds.com/workflow/real-time-error-detection-with-slack-and-jira)
- [**AI support ticket categorizer with Gmail and OpenAI** 5 steps · calls a model · Gmail, Notion](https://millionrounds.com/workflow/ai-support-ticket-categorizer-with-gmail-and-openai)
- [**Analyze Customer Feedback Sentiment & Alert Support Team** 5 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/analyze-customer-feedback-sentiment-and-alert-support-team)