# Score inbound leads and escalate hot ones with OpenAI: n8n workflow

> Started by another system calling it, and works across Google Sheets and Slack. 16 steps, 2 branches, 1 loop or waits: a working afternoon to understand...

Source: https://millionrounds.com/workflow/score-inbound-leads-and-escalate-hot-ones-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Lead generation](https://millionrounds.com/workflows?category=Lead+generation#library)

# Score inbound leads and escalate hot ones with OpenAI

Started by another system calling it, and works across Google Sheets and Slack. 16 steps, 2 branches, 1 loop or waits: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fscore-inbound-leads-and-escalate-hot-ones-with-openai)

**16 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**1** Loop or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 9 Service 6

The steps in the order they run, from what starts it.

- 1 **Receive lead from form** Webhook *Starts it*
- 2 **Settings** Set *Logic*
- 3 **Normalize lead fields** Code *Logic*
- 4 **Build scoring prompt** Code *Logic*
- 5 **Score lead with OpenAI** Http Request *Service*
- 6 **Parse score** Code *Logic*
- 7 **Log lead to sheet** Google Sheets *Service*
- 8 **Route by temperature** Switch *Logic*
- 9 **Alert sales about hot lead** Slack *Service*
- 10 **Post warm lead to sales** Slack *Service*
- 11 **Cold lead - logged only** No Op *Logic*
- 12 **Wait for SLA window** Wait *Logic*
- 13 **Re-read the lead row** Google Sheets *Service*
- 14 **Still unhandled?** If *Logic*
- 15 **Escalate to manager** Slack *Service*
- 16 **Handled in time** No Op *Logic*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 16, with 2 branches, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Google Sheets, Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fscore-inbound-leads-and-escalate-hot-ones-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also lead generation, with the same services where possible, closest in size first.

- [**Automate Google Maps lead generation with Perplexity AI** 16 steps · Google Sheets](https://millionrounds.com/workflow/automate-google-maps-lead-generation-with-perplexity-ai)
- [**Automate personalized HR email outreach with Gmail** 16 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-personalized-hr-email-outreach-with-gmail)
- [**Capture leads from forms to Google Sheets** 16 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/capture-leads-from-forms-to-google-sheets)
- [**Create and follow up Odoo CRM leads from webhook forms** 16 steps · Gmail, Slack](https://millionrounds.com/workflow/create-and-follow-up-odoo-crm-leads-from-webhook-forms)
- [**Enrich new leads in Pipedrive and send an alert** 16 steps · Pipedrive, Slack](https://millionrounds.com/workflow/enrich-new-leads-in-pipedrive-and-send-an-alert)
- [**Generate and score Google Maps leads with Gemini and Apify** 16 steps · Google Sheets](https://millionrounds.com/workflow/generate-and-score-google-maps-leads-with-gemini-and-apify)