# Route WhatsApp support requests with Groq and Google Sheets: n8n workflow

> Started by another system calling it, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to Groq.

Source: https://millionrounds.com/workflow/route-whatsapp-support-requests-with-groq-and-google-sheets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Route WhatsApp support requests with Groq and Google Sheets

Started by another system calling it, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to Groq. 15 steps, 3 branches: a working afternoon to understand properly.

Medium Calls a model: Groq

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-whatsapp-support-requests-with-groq-and-google-sheets)

**15 steps** Medium: a working afternoon

**3** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 3 Model 2 Logic 5 Service 5

The steps in the order they run, from what starts it.

- 1 **WhatsApp Webhook** Webhook *Starts it*
- 2 **Groq LLM** Lm Chat Groq *Model*
- 3 **Extract Message** Set *Logic*
- 4 **AI Support Agent** Agent *Model*
- 5 **Valid Message?** If *Logic*
- 6 **Parse Response** Code *Logic*
- 7 **Load Knowledge Base** Google Sheets *Service*
- 8 **Ignore Invalid** Respond To Webhook *Starts it*
- 9 **Send WhatsApp Reply** Http Request *Service*
- 10 **Is Complaint?** If *Logic*
- 11 **Is Escalation?** If *Logic*
- 12 **Log to Sheets** Google Sheets *Service*
- 13 **Email Complaint Alert** Gmail *Service*
- 14 **Telegram Escalation Alert** Telegram *Service*
- 15 **Respond OK** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 15, with 3 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Sheets, Telegram
- **Model:** Groq

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Telegram accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-whatsapp-support-requests-with-groq-and-google-sheets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer customer questions on WhatsApp with OpenAI and Gmail** 15 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/answer-customer-questions-on-whatsapp-with-openai-and-gmail)
- [**Automate IT support with Telegram and Whisper** 15 steps · calls a model · Google Drive, Jira](https://millionrounds.com/workflow/automate-it-support-with-telegram-and-whisper)
- [**Automate customer support with Gmail and Google Sheets** 15 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/automate-customer-support-with-gmail-and-google-sheets)
- [**Dual-path customer support system with Google Sheets** 15 steps · calls a model · Google Sheets, in-memory vectors](https://millionrounds.com/workflow/dual-path-customer-support-system-with-google-sheets)
- [**Extract & approve tasks from Telegram to Notion with Gemini** 15 steps · calls a model · Notion, Telegram](https://millionrounds.com/workflow/extract-and-approve-tasks-from-telegram-to-notion-with-gemin)
- [**Triage tenant complaints with Slack and Google Sheets** 15 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/triage-tenant-complaints-with-slack-and-google-sheets)