# Route urgent Gmail support emails and WhatsApp digests: n8n workflow

> Started by a clock, and works across Gmail, Supabase and WhatsApp. It hands the judgement calls to Groq.

Source: https://millionrounds.com/workflow/route-urgent-gmail-support-emails-and-whatsapp-digests (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Route urgent Gmail support emails and WhatsApp digests

Started by a clock, and works across Gmail, Supabase and WhatsApp. It hands the judgement calls to Groq. 17 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: Groq

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-urgent-gmail-support-emails-and-whatsapp-digests)

**17 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Model 3 Logic 6 Service 6

The steps in the order they run, from what starts it.

- 1 **New Support Email** Gmail trigger *Starts it*
- 2 **Classifier Chat Model** Lm Chat Groq *Model*
- 3 **Classification Parser** Output Parser Structured *Model*
- 4 **Daily Digest Time** Schedule trigger *Starts it*
- 5 **Set Configuration** Set *Logic*
- 6 **Classify Email Urgency** Chain Llm *Model*
- 7 **Set Configuration (Digest)** Set *Logic*
- 8 **Log Email** Supabase *Service*
- 9 **Fetch Undigested Routine Emails** Supabase *Service*
- 10 **Route by Category** Switch *Logic*
- 11 **Aggregate Emails** Aggregate *Logic*
- 12 **Notify Owner Immediately** Whats App *Service*
- 13 **Build Digest Text** Code *Logic*
- 14 **Mark as Notified** Supabase *Service*
- 15 **Send Daily Digest** Whats App *Service*
- 16 **Split Out Email IDs** Split Out *Logic*
- 17 **Mark as Digested** Supabase *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 17, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Supabase, WhatsApp
- **Model:** Groq

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Supabase and WhatsApp accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-urgent-gmail-support-emails-and-whatsapp-digests)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Supabase](https://millionrounds.com/workflows?service=Supabase#library)[WhatsApp](https://millionrounds.com/workflows?service=WhatsApp#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Draft customer support email replies with Gmail** 17 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/draft-customer-support-email-replies-with-gmail)
- [**Handle chat support and escalate unresolved tickets** 17 steps · calls a model · Gmail](https://millionrounds.com/workflow/handle-chat-support-and-escalate-unresolved-tickets)
- [**Triage and route support tickets with Gemini and Jira** 17 steps · calls a model · Gmail, Jira](https://millionrounds.com/workflow/triage-and-route-support-tickets-with-gemini-and-jira)
- [**Triage and escalate tenant complaints from Gmail or forms** 17 steps · Airtable, Gmail](https://millionrounds.com/workflow/triage-and-escalate-tenant-complaints-from-gmail-or-forms)
- [**Answer customer questions and book jobs with OpenAI RAG** 16 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/answer-customer-questions-and-book-jobs-with-openai-rag)
- [**Answer customer questions and book jobs with OpenAI RAG** 16 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/answer-customer-questions-and-book-jobs-with-openai-rag-2)