# Route Placetel AI voice agent requests into HubSpot CRM: n8n workflow > Started by another system calling it, and works across HubSpot. 32 steps, 2 branches: large, and worth reading before you trust it with anything live. Source: https://millionrounds.com/workflow/route-placetel-ai-voice-agent-requests-into-hubspot-crm (Millionrounds; every figure on the page links to its filing or article) [Automation library](https://millionrounds.com/workflows) · [CRM](https://millionrounds.com/workflows?category=CRM#library) # Route Placetel AI voice agent requests into HubSpot CRM Started by another system calling it, and works across HubSpot. 32 steps, 2 branches: large, and worth reading before you trust it with anything live. Large [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-placetel-ai-voice-agent-requests-into-hubspot-crm) **32 steps** Large: read it before trusting it with anything live **2** Branches: places the flow splits **0** Loops or waits **1** Service it connects to ## The flow Starts it 9 Logic 13 Service 10 The steps in the order they run, from what starts it. - 1 **Webhook Placetel AI** Webhook *Starts it* - 2 **Request router** Switch *Logic* - 3 **HubSpot: Find contact (existing customer)** Hubspot *Service* - 4 **HubSpot: Find contact (new contact)** Hubspot *Service* - 5 **HubSpot: Find contact (callback)** Hubspot *Service* - 6 **HubSpot: Get ticket** Hubspot *Service* - 7 **HubSpot: Find contact (new ticket)** Hubspot *Service* - 8 **HubSpot: Find contact (call note)** Hubspot *Service* - 9 **Build response (unknown)** Code *Logic* - 10 **Build response (existing customer)** Code *Logic* - 11 **Contact exists?** If *Logic* - 12 **Build task data** Code *Logic* - 13 **Build response (ticket by ID)** Code *Logic* - 14 **Resolve contact ID** Code *Logic* - 15 **Build call data** Code *Logic* - 16 **Respond (unknown)** Respond To Webhook *Starts it* - 17 **Respond (existing customer)** Respond To Webhook *Starts it* - 18 **Build response (exists)** Code *Logic* - 19 **HubSpot: Create or update contact** Hubspot *Service* - 20 **HubSpot: Create task** Hubspot *Service* - 21 **Respond (ticket by ID)** Respond To Webhook *Starts it* - 22 **HubSpot: Create ticket** Hubspot *Service* - 23 **HubSpot: Log call** Hubspot *Service* - 24 **Respond (exists)** Respond To Webhook *Starts it* - 25 **Build response (created)** Code *Logic* - 26 **Build response (callback)** Code *Logic* - 27 **Build response (new ticket)** Code *Logic* - 28 **Build response (call note)** Code *Logic* - 29 **Respond (created)** Respond To Webhook *Starts it* - 30 **Respond (callback)** Respond To Webhook *Starts it* - 31 **Respond (new ticket)** Respond To Webhook *Starts it* - 32 **Respond (call note)** Respond To Webhook *Starts it* ## How it's built - **Starts on:** Another system calling it - **Steps:** 32, with 2 branches - **Size:** Large: read it before trusting it with anything live - **Connects to:** HubSpot - **Model:** None. This is plumbing, not judgement ## Questions What does it need to run? An n8n account, plus your own HubSpot account. You connect your own accounts after importing it; none are included. What starts it? It starts on another system calling it. Does it use AI? No. Every step is fixed logic or a call to a service, so it does the same thing every time. How long does it take to set up? Take your time. At 32 steps it is large: read it before trusting it with anything live. How do I import it? Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts. **Before you run it** Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 32 steps before you point it at anything that matters. ## Run it in n8n - **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n) - **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-placetel-ai-voice-agent-requests-into-hubspot-crm) - **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts. Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind. ## Connects to Each opens the other workflows that use it. [HubSpot](https://millionrounds.com/workflows?service=HubSpot#library) ## Workflows like it Also crm, with the same services where possible, closest in size first. - [**Analyze customer feedback and send AI-written replies** 31 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/analyze-customer-feedback-and-send-ai-written-replies) - [**Lemlist <> HubSpot - custom integration** 35 steps · HubSpot](https://millionrounds.com/workflow/lemlist-hubspot-custom-integration) - [**Sync HubSpot with Outlook** 35 steps · Airtable, Google Sheets](https://millionrounds.com/workflow/sync-hubspot-with-outlook) - [**LoneScale - Tracking contacts' job changes to HubSpot** 26 steps · HubSpot, Slack](https://millionrounds.com/workflow/lonescale-tracking-contacts-job-changes-to-hubspot) - [**Recover missed demos with Calendly and Zoom** 26 steps · calls a model · Email, HubSpot](https://millionrounds.com/workflow/recover-missed-demos-with-calendly-and-zoom) - [**Predict customer churn with Google Sheets** 23 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/predict-customer-churn-with-google-sheets)