# Route Discord support messages into ClickUp tasks with OpenAI: n8n workflow

> Started by a clock, and works across ClickUp, Discord and n8n data table. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/route-discord-support-messages-into-clickup-tasks-with-opena (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Route Discord support messages into ClickUp tasks with OpenAI

Started by a clock, and works across ClickUp, Discord and n8n data table. It hands the judgement calls to OpenAI. 9 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-discord-support-messages-into-clickup-tasks-with-opena)

**9 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**1** Loop or waits

**3** Services it connects to

## The flow

Starts it 1 Model 1 Logic 3 Service 4

The steps in the order they run, from what starts it.

- 1 **Schedule Trigger** Schedule trigger *Starts it*
- 2 **Get many messages** Discord *Service*
- 3 **Loop Over Items** Split In Batches *Logic*
- 4 **Get row(s)** Data Table *Service*
- 5 **If** If *Logic*
- 6 **Insert row** Data Table *Service*
- 7 **Message a model** Open Ai *Model*
- 8 **Format Task** Set *Logic*
- 9 **Create ClickUp Task** Click Up *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 9, with 1 branch, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** ClickUp, Discord, n8n data table
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own ClickUp and Discord accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-discord-support-messages-into-clickup-tasks-with-opena)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[ClickUp](https://millionrounds.com/workflows?service=ClickUp#library)[Discord](https://millionrounds.com/workflows?service=Discord#library)[n8n data table](https://millionrounds.com/workflows?service=n8n+data+table#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Zendesk ticket escalation to ClickUp with Telegram** 9 steps · ClickUp, Telegram](https://millionrounds.com/workflow/zendesk-ticket-escalation-to-clickup-with-telegram)
- [**AI Customer Service Assistant for Facebook Page** 10 steps · calls a model · n8n data table](https://millionrounds.com/workflow/ai-customer-service-assistant-for-facebook-page)
- [**Automate support ticket prioritization with Jotform and Gemini** 8 steps · calls a model · ClickUp, Gmail](https://millionrounds.com/workflow/automate-support-ticket-prioritization-with-jotform-and-gemi)
- [**Generate PII-safe Helpdocs from Crisp Support chats** 8 steps · calls a model · n8n data table](https://millionrounds.com/workflow/generate-pii-safe-helpdocs-from-crisp-support-chats)
- [**Triage Gmail support inquiries with Gemini and Calendar** 10 steps · calls a model · Discord, Gmail](https://millionrounds.com/workflow/triage-gmail-support-inquiries-with-gemini-and-calendar)
- [**Zendesk pending ticket follow-up system with Gmail** 8 steps · ClickUp, Gmail](https://millionrounds.com/workflow/zendesk-pending-ticket-follow-up-system-with-gmail)