# Route Chatwoot customer chats to AI and live agents with Groq: n8n workflow

> Started by another system calling it, and works across Gmail and Pinecone. It puts Gemini and Groq behind a retrieval step, so answers are drawn from...

Source: https://millionrounds.com/workflow/route-chatwoot-customer-chats-to-ai-and-live-agents-with-gro (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [AI assistants](https://millionrounds.com/workflows?category=AI+assistants#library)

# Route Chatwoot customer chats to AI and live agents with Groq

Started by another system calling it, and works across Gmail and Pinecone. It puts Gemini and Groq behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 17 steps, 2 branches: a working afternoon to understand properly.

Medium Calls a model: Gemini, Groq Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-chatwoot-customer-chats-to-ai-and-live-agents-with-gro)

**17 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Model 7 Logic 6 Service 3

The steps in the order they run, from what starts it.

- 1 **Store Chat Memory in Postgres** Memory Postgres Chat *Model*
- 2 **Send Internal Team Email** Gmail Tool *Service*
- 3 **Escalate Chat via HTTP** Http Request Tool *Service*
- 4 **Incoming Chat Webhook** Webhook *Starts it*
- 5 **Use Groq Chat Model** Lm Chat Groq *Model*
- 6 **Generate Google Gemini Embeddings** Embeddings Google Gemini *Model*
- 7 **Implement Google Gemini Chat Model** Lm Chat Google Gemini *Model*
- 8 **AI Customer Support Agent** Agent *Model*
- 9 **Prepare Field Edits** Set *Logic*
- 10 **Utilize Pinecone Vector Store** Vector Store Pinecone *Model*
- 11 **Access Knowledge Base** Tool Vector Store *Model*
- 12 **Split AI Messages** Code *Logic*
- 13 **Route by Chat Message Type** Switch *Logic*
- 14 **Check Live Agent Assignment** If *Logic*
- 15 **Skip Operation** No Op *Logic*
- 16 **Fetch Live Agent Data** Http Request *Service*
- 17 **Generate Assignee Agent ID** Code *Logic*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 17, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Pinecone
- **Model:** Gemini, Groq
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Gmail and Pinecone accounts, and a key for Gemini and Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Gemini and Groq. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-chatwoot-customer-chats-to-ai-and-live-agents-with-gro)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Pinecone](https://millionrounds.com/workflows?service=Pinecone#library)

## Workflows like it

Also ai assistants, with the same services where possible, closest in size first.

- [**Deep web scraping with AI-powered RAG** 17 steps · calls a model · Pinecone](https://millionrounds.com/workflow/deep-web-scraping-with-ai-powered-rag)
- [**Gmail smart auto-responder with OpenAI and Google Drive** 17 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/gmail-smart-auto-responder-with-openai-and-google-drive)
- [**Job application with OpenAI and Gmail** 17 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/job-application-with-openai-and-gmail)
- [**Send AI-curated weekly news digests with RSS and Vector DB** 17 steps · calls a model · Gmail, RSS](https://millionrounds.com/workflow/send-ai-curated-weekly-news-digests-with-rss-and-vector-db)
- [**Send a daily AI-rewritten RSS news digest with Gemini** 17 steps · calls a model · Gmail, RSS](https://millionrounds.com/workflow/send-a-daily-ai-rewritten-rss-news-digest-with-gemini)
- [**AI-powered email forwarding to WhatsApp with Gmail and Outlook** 18 steps · calls a model · Gmail](https://millionrounds.com/workflow/ai-powered-email-forwarding-to-whatsapp-with-gmail-and-outlo)