# Route and escalate student advising requests with OpenAI: n8n workflow

> Started by another system calling it, and works across Email and Slack. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/route-and-escalate-student-advising-requests-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Route and escalate student advising requests with OpenAI

Started by another system calling it, and works across Email and Slack. It hands the judgement calls to OpenAI. 25 steps, 3 branches: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-and-escalate-student-advising-requests-with-openai)

**25 steps** Large: read it before trusting it with anything live

**3** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Model 15 Logic 6 Service 3

The steps in the order they run, from what starts it.

- 1 **Student Event Webhook** Webhook *Starts it*
- 2 **OpenAI Model - Status Agent** Lm Chat Open Ai *Model*
- 3 **Status Validation Output Parser** Output Parser Structured *Model*
- 4 **OpenAI Model - Advising Agent** Lm Chat Open Ai *Model*
- 5 **Advising Output Parser** Output Parser Structured *Model*
- 6 **OpenAI Model - Notification Agent** Lm Chat Open Ai *Model*
- 7 **Notification Output Parser** Output Parser Structured *Model*
- 8 **OpenAI Model - Escalation Agent** Lm Chat Open Ai *Model*
- 9 **Escalation Output Parser** Output Parser Structured *Model*
- 10 **OpenAI Model - Orchestration Agent** Lm Chat Open Ai *Model*
- 11 **Orchestration Output Parser** Output Parser Structured *Model*
- 12 **Workflow Configuration** Set *Logic*
- 13 **Student Status Agent** Agent *Model*
- 14 **Advising Agent Tool** Agent Tool *Model*
- 15 **Notification Agent Tool** Agent Tool *Model*
- 16 **Escalation Agent Tool** Agent Tool *Model*
- 17 **Academic Orchestration Agent** Agent *Model*
- 18 **Route by Student Status** Switch *Logic*
- 19 **Route by Action Type** Switch *Logic*
- 20 **Send Student Notification Email** Email Send *Service*
- 21 **Send Advisor Slack Alert** Slack *Service*
- 22 **Check if Escalation Required** If *Logic*
- 23 **Merge Notification Paths** Merge *Logic*
- 24 **Send Faculty Escalation Email** Email Send *Service*
- 25 **Log Workflow Completion** Code *Logic*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 25, with 3 branches
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Email, Slack
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Email and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 25 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 25 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Froute-and-escalate-student-advising-requests-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

- [**AI email analyzer: Process PDFs, images & save** 25 steps · calls a model · Email, Google Drive](https://millionrounds.com/workflow/ai-email-analyzer-process-pdfs-images-and-save)
- [**AI email triage and smart auto-responder with OpenAI and Gmail** 25 steps · calls a model · Email, Gmail](https://millionrounds.com/workflow/ai-email-triage-and-smart-auto-responder-with-openai-and-gma-3)
- [**AI email triage and smart auto-responder with OpenAI and Gmail** 25 steps · calls a model · Email, Gmail](https://millionrounds.com/workflow/ai-email-triage-and-smart-auto-responder-with-openai-and-gma)
- [**AI email triage and smart auto-responder with OpenAI and Gmail** 25 steps · calls a model · Email, Gmail](https://millionrounds.com/workflow/ai-email-triage-and-smart-auto-responder-with-openai-and-gma-2)
- [**Analyze Pinterest keyword shelves with Bright Data and OpenAI** 25 steps · calls a model · Google Docs, Slack](https://millionrounds.com/workflow/analyze-pinterest-keyword-shelves-with-bright-data-and-opena)
- [**Analyze legislative policies and route compliance actions** 25 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/analyze-legislative-policies-and-route-compliance-actions)