# Resolve Ivanti Neurons ITSM incidents with OpenAI: n8n workflow

> Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/resolve-ivanti-neurons-itsm-incidents-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [AI assistants](https://millionrounds.com/workflows?category=AI+assistants#library)

# Resolve Ivanti Neurons ITSM incidents with OpenAI

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to OpenAI. 18 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fresolve-ivanti-neurons-itsm-incidents-with-openai)

**18 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**1** Loop or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 1 Model 2 Logic 8 Service 7

The steps in the order they run, from what starts it.

- 1 **OpenAI GPT 5 Mini** Lm Chat Open Ai *Model*
- 2 **Update Incident Resolution** Ivanti Neurons For Itsm Tool *Service*
- 3 **Search Ivanti Knowledge Base** Ivanti Neurons For Itsm Tool *Service*
- 4 **Get Knowledge Article Type** Ivanti Neurons For Itsm Tool *Service*
- 5 **Fetch Knowledge Article Details** Ivanti Neurons For Itsm Tool *Service*
- 6 **When Ivanti Incident Created** Ivanti Neurons For Itsm trigger *Starts it*
- 7 **Add Incident Work Note** Ivanti Neurons For Itsm Tool *Service*
- 8 **AI Assisted Response Agent** Agent *Model*
- 9 **Extract Symptom Text from HTML** Html *Logic*
- 10 **Loop Over Incidents in Batches** Split In Batches *Logic*
- 11 **Tag Attachment Markers in Symptom** Code *Logic*
- 12 **Fetch Incident Related Attachments** Ivanti Neurons For Itsm *Service*
- 13 **Extract Attachment RecIds from Tags** Code *Logic*
- 14 **If Attachments Are Missing** If *Logic*
- 15 **Build Incident Attachment Mapping** Code *Logic*
- 16 **Split Attachment RecIds** Split Out *Logic*
- 17 **Deduplicate Incident Records** Remove Duplicates *Logic*
- 18 **Fetch Attachment File Content** Ivanti Neurons For Itsm *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 18, with 1 branch, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 18 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fresolve-ivanti-neurons-itsm-incidents-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also ai assistants, with the same services where possible, closest in size first.

- [**AI-powered email forwarding to WhatsApp with Gmail and Outlook** 18 steps · calls a model · Gmail](https://millionrounds.com/workflow/ai-powered-email-forwarding-to-whatsapp-with-gmail-and-outlo)
- [**Answer restaurant voice queries with ElevenLabs and OpenAI** 18 steps · calls a model · Google Drive, Qdrant](https://millionrounds.com/workflow/answer-restaurant-voice-queries-with-elevenlabs-and-openai)
- [**Automate Gmail Organization** 18 steps · calls a model · WordPress](https://millionrounds.com/workflow/automate-gmail-organization)
- [**Build a Slack knowledge graph with Claude and Neo4j** 18 steps · calls a model](https://millionrounds.com/workflow/build-a-slack-knowledge-graph-with-claude-and-neo4j)
- [**Build an advanced multi-query RAG system with Supabase** 18 steps · calls a model · Supabase vectors](https://millionrounds.com/workflow/build-an-advanced-multi-query-rag-system-with-supabase)
- [**Clear integration of GPT-4 with OpenAI** 18 steps · calls a model](https://millionrounds.com/workflow/clear-integration-of-gpt-4-with-openai)