# Recover Shopify abandoned carts with SMS and WhatsApp: n8n workflow > Started by another system calling it, and works across Google Sheets, SendGrid, Shopify, Slack and two others. Source: https://millionrounds.com/workflow/recover-shopify-abandoned-carts-with-sms-and-whatsapp (Millionrounds; every figure on the page links to its filing or article) [Automation library](https://millionrounds.com/workflows) · [E-commerce](https://millionrounds.com/workflows?category=E-commerce#library) # Recover Shopify abandoned carts with SMS and WhatsApp Started by another system calling it, and works across Google Sheets, SendGrid, Shopify, Slack and two others. 44 steps, 7 branches, 4 loops or waits: large, and worth reading before you trust it with anything live. Large [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Frecover-shopify-abandoned-carts-with-sms-and-whatsapp) **44 steps** Large: read it before trusting it with anything live **7** Branches: places the flow splits **4** Loops or waits **6** Services it connects to ## The flow Starts it 1 Logic 29 Service 14 The steps in the order they run, from what starts it. - 1 **Abandoned Cart Webhook** Webhook *Starts it* - 2 **Workflow Configuration** Set *Logic* - 3 **Normalize Cart Data** Set *Logic* - 4 **Fetch Cart Details** Http Request *Service* - 5 **Fetch Customer History** Http Request *Service* - 6 **Predict Abandonment Reason** Code *Logic* - 7 **Personalization Engine** Code *Logic* - 8 **Customer Segment Check** If *Logic* - 9 **Device Type Check** If *Logic* - 10 **Wait 1 Hour** Wait *Logic* - 11 **Check Order Status (1h)** Shopify *Service* - 12 **Check Order Completed (1h)** If *Logic* - 13 **Mark Success - Order Completed (1h)** Set *Logic* - 14 **Generate Email 1 Content** Code *Logic* - 15 **Send Email 1** Send Grid *Service* - 16 **Log Email 1 Touchpoint** Google Sheets *Service* - 17 **Attribution - Email 1** Code *Logic* - 18 **Wait Until 4 Hours** Wait *Logic* - 19 **Merge Attribution Data** Merge *Logic* - 20 **Check Order Status (4h)** Shopify *Service* - 21 **Check Cart Value Threshold** If *Logic* - 22 **Check Order Completed (4h)** If *Logic* - 23 **Notify High-Value Recovery** Slack *Service* - 24 **Mark Success - Order Completed (4h)** Set *Logic* - 25 **Prepare SMS Content** Set *Logic* - 26 **Send SMS with Discount** Twilio *Service* - 27 **Log SMS Touchpoint** Google Sheets *Service* - 28 **Wait Until 24 Hours** Wait *Logic* - 29 **Merge Attribution - SMS** Code *Logic* - 30 **Check Order Status (24h)** Shopify *Service* - 31 **Check Order Completed (24h)** If *Logic* - 32 **Mark Success - Order Completed (24h)** Set *Logic* - 33 **Generate Email 2 Content** Code *Logic* - 34 **Send Email 2** Send Grid *Service* - 35 **Log Email 2 Touchpoint** Google Sheets *Service* - 36 **Wait Until 48 Hours** Wait *Logic* - 37 **Merge Attribution - Email 2** Code *Logic* - 38 **Check Order Completed (48h)** If *Logic* - 39 **Mark Success - Order Completed (48h)** Set *Logic* - 40 **Generate WhatsApp Message** Code *Logic* - 41 **Send WhatsApp Message** Whats App *Service* - 42 **Hash Customer Data for Facebook** Code *Logic* - 43 **Add to Retargeting Audience** Facebook Graph Api *Service* - 44 **Merge Attribution - WhatsApp** Code *Logic* ## How it's built - **Starts on:** Another system calling it - **Steps:** 44, with 7 branches, 4 loops or waits - **Size:** Large: read it before trusting it with anything live - **Connects to:** Google Sheets, SendGrid, Shopify, Slack, Twilio, WhatsApp - **Model:** None. This is plumbing, not judgement ## Questions What does it need to run? An n8n account, plus your own Google Sheets, SendGrid, Shopify, Slack, Twilio and WhatsApp accounts. You connect your own accounts after importing it; none are included. What starts it? It starts on another system calling it. Does it use AI? No. Every step is fixed logic or a call to a service, so it does the same thing every time. How long does it take to set up? Take your time. At 44 steps it is large: read it before trusting it with anything live. How do I import it? Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts. **Before you run it** Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 44 steps before you point it at anything that matters. ## Run it in n8n - **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n) - **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Frecover-shopify-abandoned-carts-with-sms-and-whatsapp) - **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts. Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind. ## Connects to Each opens the other workflows that use it. [Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[SendGrid](https://millionrounds.com/workflows?service=SendGrid#library)[Shopify](https://millionrounds.com/workflows?service=Shopify#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Twilio](https://millionrounds.com/workflows?service=Twilio#library)[WhatsApp](https://millionrounds.com/workflows?service=WhatsApp#library) ## Workflows like it Also e-commerce, with the same services where possible, closest in size first. - [**Restaurant order & delivery system for WhatsApp with OpenAI** 42 steps · calls a model · Google Drive, WhatsApp](https://millionrounds.com/workflow/restaurant-order-and-delivery-system-for-whatsapp-with-opena) - [**Handle WhatsApp orders, FAQs, and tracking with OpenAI** 37 steps · calls a model · Google Drive, Google Sheets](https://millionrounds.com/workflow/handle-whatsapp-orders-faqs-and-tracking-with-openai) - [**Confirm COD orders and recover carts with Telegram** 33 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/confirm-cod-orders-and-recover-carts-with-telegram) - [**Handle voice food orders with Google Sheets** 32 steps · Google Sheets](https://millionrounds.com/workflow/handle-voice-food-orders-with-google-sheets) - [**Process prescription orders and refills with Telegram** 32 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/process-prescription-orders-and-refills-with-telegram) - [**Review and approve Google Sheets orders by email and notify** 28 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/review-and-approve-google-sheets-orders-by-email-and-notify)