# Real-time Vtiger support tickets to Telegram: n8n workflow

> Started by a clock, and works across Telegram. 6 steps, 1 branch: small enough to read in one sitting and change without fear.

Source: https://millionrounds.com/workflow/real-time-vtiger-support-tickets-to-telegram (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Real-time Vtiger support tickets to Telegram

Started by a clock, and works across Telegram. 6 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Freal-time-vtiger-support-tickets-to-telegram)

**6 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Logic 2 Service 3

The steps in the order they run, from what starts it.

- 1 **Schedule Trigger Every n Minutes** Schedule trigger *Starts it*
- 2 **VtigerCRM get Tickets** Vtiger Node *Service*
- 3 **If there's a data returned** If *Logic*
- 4 **Send a Ticket detail to Telegram** Telegram *Service*
- 5 **VtigerCRM Update Ticket Status** Vtiger Node *Service*
- 6 **No Operation, do nothing** No Op *Logic*

## How it's built

- **Starts on:** A clock
- **Steps:** 6, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** Telegram
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Telegram account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 6 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 6 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Freal-time-vtiger-support-tickets-to-telegram)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Fast-track VIP tickets with Google Sheets and ClickUp** 6 steps · ClickUp, Telegram](https://millionrounds.com/workflow/fast-track-vip-tickets-with-google-sheets-and-clickup)
- [**Answer database support queries with Telegram and DeepSeek** 6 steps · calls a model · Telegram](https://millionrounds.com/workflow/answer-database-support-queries-with-telegram-and-deepseek)
- [**Build a customer support agent with Grok-4 and Google Docs** 6 steps · calls a model · Telegram](https://millionrounds.com/workflow/build-a-customer-support-agent-with-grok-4-and-google-docs)
- [**Create a Telegram customer support bot with Google Docs** 6 steps · calls a model · Telegram](https://millionrounds.com/workflow/create-a-telegram-customer-support-bot-with-google-docs)
- [**Answer questions with Telegram and Tavily** 5 steps · Telegram](https://millionrounds.com/workflow/answer-questions-with-telegram-and-tavily)
- [**Answer Telegram questions from Google Drive documents** 7 steps · calls a model · Telegram](https://millionrounds.com/workflow/answer-telegram-questions-from-google-drive-documents)