# Real-time IoT incident management with Jira and Slack: n8n workflow

> Started by another system calling it, and works across Jira and Slack. 13 steps, 3 branches, 1 loop or waits: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/real-time-iot-incident-management-with-jira-and-slack (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Alerts and monitoring](https://millionrounds.com/workflows?category=Alerts+and+monitoring#library)

# Real-time IoT incident management with Jira and Slack

Started by another system calling it, and works across Jira and Slack. 13 steps, 3 branches, 1 loop or waits: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Freal-time-iot-incident-management-with-jira-and-slack)

**13 steps** Medium: a working afternoon

**3** Branches: places the flow splits

**1** Loop or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 7 Service 5

The steps in the order they run, from what starts it.

- 1 **Receive IoT Machine Alert** Webhook *Starts it*
- 2 **Check Failure Threshold** If *Logic*
- 3 **Create Jira Maintenance Ticket** Jira *Service*
- 4 **Fetch Technician Channel Members** Slack *Service*
- 5 **Prepare Technician Iteration Data** Set *Logic*
- 6 **Loop Through Technicians** Split In Batches *Logic*
- 7 **Select Final Available Technician** Code *Logic*
- 8 **Get Technician Presence Status** Slack *Service*
- 9 **Check If Any Technician Available** If *Logic*
- 10 **Check If Technician Active** If *Logic*
- 11 **Send Technicians Alert (Active Tech)** Slack *Service*
- 12 **Escalate to Ops Emergency Channel** Slack *Service*
- 13 **Format Technician Availability Result** Set *Logic*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 13, with 3 branches, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Jira, Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Jira and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Freal-time-iot-incident-management-with-jira-and-slack)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Jira](https://millionrounds.com/workflows?service=Jira#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also alerts and monitoring, with the same services where possible, closest in size first.

- [**Analyze pipeline velocity & alert stuck deals with GoHighLevel** 13 steps · Gmail, GoHighLevel](https://millionrounds.com/workflow/analyze-pipeline-velocity-and-alert-stuck-deals-with-gohighl)
- [**Archive Music3AI preview packs to Google Drive and notify Slack** 13 steps · Google Drive, Slack](https://millionrounds.com/workflow/archive-music3ai-preview-packs-to-google-drive-and-notify-sl)
- [**Automate offer letters & notifications with Google Sheets** 13 steps · Gmail, Google Drive](https://millionrounds.com/workflow/automate-offer-letters-and-notifications-with-google-sheets)
- [**Automated GitHub backup for n8n workflows with Slack** 13 steps · GitHub, Slack](https://millionrounds.com/workflow/automated-github-backup-for-n8n-workflows-with-slack)
- [**CSV to JSON converter with Slack** 13 steps · Slack](https://millionrounds.com/workflow/csv-to-json-converter-with-slack)
- [**Check new-hire identity risk** 13 steps · Notion, Slack](https://millionrounds.com/workflow/check-new-hire-identity-risk)