# Provide ecommerce support with Qdrant RAG and WooCommerce: n8n workflow

> Started by someone opening a chat with it, and works across Gmail, Google Drive and Qdrant.

Source: https://millionrounds.com/workflow/provide-ecommerce-support-with-qdrant-rag-and-woocommerce (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [E-commerce](https://millionrounds.com/workflows?category=E-commerce#library)

# Provide ecommerce support with Qdrant RAG and WooCommerce

Started by someone opening a chat with it, and works across Gmail, Google Drive and Qdrant. It puts Gemini and OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 24 steps: large, and worth reading before you trust it with anything live.

Large Calls a model: Gemini, OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fprovide-ecommerce-support-with-qdrant-rag-and-woocommerce)

**24 steps** Large: read it before trusting it with anything live

**0** Branches: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Model 15 Service 7

The steps in the order they run, from what starts it.

- 1 **When clicking ‘Test workflow’** Manual trigger *Starts it*
- 2 **Create collection** Http Request *Service*
- 3 **Embeddings OpenAI** Embeddings Open Ai *Model*
- 4 **Token Splitter** Text Splitter Token Splitter *Model*
- 5 **Window Buffer Memory** Memory Buffer Window *Model*
- 6 **OpenAI Chat Model1** Lm Chat Open Ai *Model*
- 7 **Embeddings OpenAI2** Embeddings Open Ai *Model*
- 8 **Calculator** Tool Calculator *Model*
- 9 **Google Gemini Chat Model** Lm Chat Google Gemini *Model*
- 10 **get_many_products** Woo Commerce Tool *Service*
- 11 **get_product** Woo Commerce Tool *Service*
- 12 **get_human_support** Gmail Tool *Service*
- 13 **When chat message received** Chat trigger *Starts it*
- 14 **Refresh collection** Http Request *Service*
- 15 **Qdrant Vector Store** Vector Store Qdrant *Model*
- 16 **Default Data Loader** Document Default Data Loader *Model*
- 17 **E-Commerce Customer Support AI Agent** Agent *Model*
- 18 **rag_search** Tool Vector Store *Model*
- 19 **Retrive Qdrant Vector Store** Vector Store Qdrant *Model*
- 20 **Guardrails** Guardrails *Model*
- 21 **Get folder** Google Drive *Service*
- 22 **Chat1** Chat *Model*
- 23 **Chat** Chat *Model*
- 24 **Download Files** Google Drive *Service*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 24
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Gmail, Google Drive, Qdrant
- **Model:** Gemini, OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Drive and Qdrant accounts, and a key for Gemini and OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls Gemini and OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 24 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 24 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fprovide-ecommerce-support-with-qdrant-rag-and-woocommerce)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Drive](https://millionrounds.com/workflows?service=Google+Drive#library)[Qdrant](https://millionrounds.com/workflows?service=Qdrant#library)

## Workflows like it

Also e-commerce, with the same services where possible, closest in size first.

- [**Conversational sales agent for WooCommerce with OpenAI** 24 steps · calls a model · Google Drive, Qdrant](https://millionrounds.com/workflow/conversational-sales-agent-for-woocommerce-with-openai)
- [**Create AI-powered 3D product videos from images with VEO3** 24 steps · calls a model · Discord, Gmail](https://millionrounds.com/workflow/create-ai-powered-3d-product-videos-from-images-with-veo3)
- [**Triage warranty claims and issue RMAs with OpenAI and Shopify** 24 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/triage-warranty-claims-and-issue-rmas-with-openai-and-shopif)
- [**E-commerce Order Confirmation with Airtable and Gmail** 24 steps · Airtable, Gmail](https://millionrounds.com/workflow/e-commerce-order-confirmation-with-airtable-and-gmail)
- [**RAG eCommerce chatbot with OpenAI and Gmail** 23 steps · calls a model · Gmail, Qdrant](https://millionrounds.com/workflow/rag-ecommerce-chatbot-with-openai-and-gmail)
- [**Run a WooCommerce store assistant with Telegram and OpenRouter** 25 steps · calls a model · Email, Gmail](https://millionrounds.com/workflow/run-a-woocommerce-store-assistant-with-telegram-and-openrout)