# Power WhatsApp Business chat support with OpenAI and Qdrant: n8n workflow

> Started by another system calling it, and works across Google Drive and WhatsApp. 22 steps, 1 branch: large, and worth reading before you trust it with...

Source: https://millionrounds.com/workflow/power-whatsapp-business-chat-support-with-openai-and-qdrant (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Power WhatsApp Business chat support with OpenAI and Qdrant

Started by another system calling it, and works across Google Drive and WhatsApp. 22 steps, 1 branch: large, and worth reading before you trust it with anything live.

Large

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fpower-whatsapp-business-chat-support-with-openai-and-qdrant)

**22 steps** Large: read it before trusting it with anything live

**1** Branch: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 4 Logic 12 Service 6

The steps in the order they run, from what starts it.

- 1 **Respond to Webhook** Respond To Webhook *Starts it*
- 2 **AI Agent** No Op *Logic*
- 3 **OpenAI Chat Model** No Op *Logic*
- 4 **When clicking ‘Test workflow’** Manual trigger *Starts it*
- 5 **Qdrant Vector Store** No Op *Logic*
- 6 **Create collection** Http Request *Service*
- 7 **Refresh collection** Http Request *Service*
- 8 **Get folder** Google Drive *Service*
- 9 **Download Files** Google Drive *Service*
- 10 **Embeddings OpenAI** No Op *Logic*
- 11 **Default Data Loader** No Op *Logic*
- 12 **Token Splitter** No Op *Logic*
- 13 **Verify** Webhook *Starts it*
- 14 **Respond** Webhook *Starts it*
- 15 **is Message?** If *Logic*
- 16 **Only message** Whats App *Service*
- 17 **Send** Whats App *Service*
- 18 **Window Buffer Memory** No Op *Logic*
- 19 **OpenAI Chat Model1** No Op *Logic*
- 20 **Retrive Qdrant Vector Store** No Op *Logic*
- 21 **Embeddings OpenAI2** No Op *Logic*
- 22 **RAG** No Op *Logic*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 22, with 1 branch
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Google Drive, WhatsApp
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Google Drive and WhatsApp accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Take your time. At 22 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 22 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fpower-whatsapp-business-chat-support-with-openai-and-qdrant)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Drive](https://millionrounds.com/workflows?service=Google+Drive#library)[WhatsApp](https://millionrounds.com/workflows?service=WhatsApp#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Auto-reply to FAQs on WhatsApp with Postgres** 22 steps · Postgres, WhatsApp](https://millionrounds.com/workflow/auto-reply-to-faqs-on-whatsapp-with-postgres)
- [**AI WhatsApp support with Gemini and Twilio** 22 steps · calls a model · Airtable, Google Drive](https://millionrounds.com/workflow/ai-whatsapp-support-with-gemini-and-twilio)
- [**Handle WhatsApp support and Cal.com bookings with Gemini** 22 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/handle-whatsapp-support-and-cal-com-bookings-with-gemini)
- [**AI email support system: Gmail, Gemini, GPT-4, Slack & Google** 23 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/ai-email-support-system-gmail-gemini-gpt-4-slack-and-google)
- [**Run a customer support RAG chatbot with OpenAI** 21 steps · calls a model · Google Drive, Telegram](https://millionrounds.com/workflow/run-a-customer-support-rag-chatbot-with-openai)
- [**WhatsApp support bot with Google Drive RAG and OpenAI** 21 steps · calls a model · Google Drive, Supabase vectors](https://millionrounds.com/workflow/whatsapp-support-bot-with-google-drive-rag-and-openai)