# Nurture dental leads and manage appointments: n8n workflow > Started by another system calling it, and works across Gmail, Google Calendar, Google Sheets and Twilio. Source: https://millionrounds.com/workflow/nurture-dental-leads-and-manage-appointments (Millionrounds; every figure on the page links to its filing or article) [Automation library](https://millionrounds.com/workflows) · [Lead generation](https://millionrounds.com/workflows?category=Lead+generation#library) # Nurture dental leads and manage appointments Started by another system calling it, and works across Gmail, Google Calendar, Google Sheets and Twilio. 32 steps, 4 branches, 7 loops or waits: large, and worth reading before you trust it with anything live. Large [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fnurture-dental-leads-and-manage-appointments) **32 steps** Large: read it before trusting it with anything live **4** Branches: places the flow splits **7** Loops or waits **4** Services it connects to ## The flow Starts it 2 Logic 15 Service 15 The steps in the order they run, from what starts it. - 1 **New Lead Webhook** Webhook *Starts it* - 2 **Appointment Booked Webhook** Webhook *Starts it* - 3 **Normalize Lead Data** Set *Logic* - 4 **Create Calendar Event** Google Calendar *Service* - 5 **Log Lead to Sheet** Google Sheets *Service* - 6 **Update Lead Status - Booked** Google Sheets *Service* - 7 **Valid Phone?** If *Logic* - 8 **Wait Until 24hr Before Appointment** Wait *Logic* - 9 **Send Welcome WhatsApp** Twilio *Service* - 10 **Send Welcome Email** Gmail *Service* - 11 **Send 24hr Reminder** Twilio *Service* - 12 **Wait 1 Hour** Wait *Logic* - 13 **Wait Until 2hr Before Appointment** Wait *Logic* - 14 **Check Status (1hr)** Google Sheets *Service* - 15 **Send 2hr Reminder** Twilio *Service* - 16 **Booked? (Check 1)** If *Logic* - 17 **Wait Until After Appointment** Wait *Logic* - 18 **Booked - End Nurture** No Op *Logic* - 19 **Wait 1 Day** Wait *Logic* - 20 **Send Review Request Email** Gmail *Service* - 21 **Follow-up 1 - WhatsApp** Twilio *Service* - 22 **Wait 2 Days** Wait *Logic* - 23 **Check Status (Day 3)** Google Sheets *Service* - 24 **Booked? (Check 2)** If *Logic* - 25 **Booked - End Nurture 2** No Op *Logic* - 26 **Follow-up 2 - Special Offer Email** Gmail *Service* - 27 **Wait 4 Days** Wait *Logic* - 28 **Check Status (Day 7)** Google Sheets *Service* - 29 **Booked? (Check 3)** If *Logic* - 30 **Booked - End Nurture 3** No Op *Logic* - 31 **Final Follow-up - Last Chance** Twilio *Service* - 32 **Mark Lead as Lost** Google Sheets *Service* ## How it's built - **Starts on:** Another system calling it - **Steps:** 32, with 4 branches, 7 loops or waits - **Size:** Large: read it before trusting it with anything live - **Connects to:** Gmail, Google Calendar, Google Sheets, Twilio - **Model:** None. This is plumbing, not judgement ## Questions What does it need to run? An n8n account, plus your own Gmail, Google Calendar, Google Sheets and Twilio accounts. You connect your own accounts after importing it; none are included. What starts it? It starts on another system calling it. Does it use AI? No. Every step is fixed logic or a call to a service, so it does the same thing every time. How long does it take to set up? Take your time. At 32 steps it is large: read it before trusting it with anything live. How do I import it? Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts. **Before you run it** Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 32 steps before you point it at anything that matters. ## Run it in n8n - **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n) - **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fnurture-dental-leads-and-manage-appointments) - **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts. Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind. ## Connects to Each opens the other workflows that use it. [Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Calendar](https://millionrounds.com/workflows?service=Google+Calendar#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Twilio](https://millionrounds.com/workflows?service=Twilio#library) ## Workflows like it Also lead generation, with the same services where possible, closest in size first. - [**Automate client lifecycle: lead intake to onboarding** 32 steps · Airtable, Gmail](https://millionrounds.com/workflow/automate-client-lifecycle-lead-intake-to-onboarding) - [**Reddit to Google Sheets: tracking freelance/job leads** 32 steps · Google Sheets, Reddit](https://millionrounds.com/workflow/reddit-to-google-sheets-tracking-freelance-job-leads) - [**Qualify real estate WhatsApp leads with Groq and Google Sheets** 32 steps · calls a model · Google Sheets, Twilio](https://millionrounds.com/workflow/qualify-real-estate-whatsapp-leads-with-groq-and-google-shee) - [**Send CRM lead outreach emails with Notion and Gmail** 32 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/send-crm-lead-outreach-emails-with-notion-and-gmail) - [**Smart HubSpot lead matching and enrichment** 32 steps · calls a model · Google Sheets, HubSpot](https://millionrounds.com/workflow/smart-hubspot-lead-matching-and-enrichment) - [**Sync and enrich HubSpot leads from Google Sheets and Telegram** 32 steps · calls a model · Google Sheets, HubSpot](https://millionrounds.com/workflow/sync-and-enrich-hubspot-leads-from-google-sheets-and-telegra)