# Monitor brand mentions and draft crisis responses with OpenAI: n8n workflow

> Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/monitor-brand-mentions-and-draft-crisis-responses-with-opena (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Alerts and monitoring](https://millionrounds.com/workflows?category=Alerts+and+monitoring#library)

# Monitor brand mentions and draft crisis responses with OpenAI

Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI. 24 steps, 2 branches, 1 loop or waits: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmonitor-brand-mentions-and-draft-crisis-responses-with-opena)

**24 steps** Large: read it before trusting it with anything live

**2** Branches: places the flow splits

**1** Loop or waits

**3** Services it connects to

## The flow

Starts it 3 Model 2 Logic 8 Service 11

The steps in the order they run, from what starts it.

- 1 **Monitor Trigger** Schedule trigger *Starts it*
- 2 **Approval Response Listener** Telegram trigger *Starts it*
- 3 **On Workflow Error** Error trigger *Starts it*
- 4 **Get New Mentions** Google Sheets *Service*
- 5 **Parse Approval Message** Code *Logic*
- 6 **Slack – Post Workflow Error Alert** Slack *Service*
- 7 **Loop Mentions** Split In Batches *Logic*
- 8 **Find Pending Crisis** Google Sheets *Service*
- 9 **Batch Complete** No Op *Logic*
- 10 **Classify Severity** Open Ai *Model*
- 11 **Merge Approval Data** Code *Logic*
- 12 **Parse Classification** Code *Logic*
- 13 **Approved?** If *Logic*
- 14 **Is Crisis?** If *Logic*
- 15 **Update Crisis Log - Approved** Google Sheets *Service*
- 16 **Update Crisis Log - Rejected** Google Sheets *Service*
- 17 **Draft Response** Open Ai *Model*
- 18 **Mark No Action** Google Sheets *Service*
- 19 **Confirm Sent** Telegram *Service*
- 20 **Confirm Rejected** Telegram *Service*
- 21 **Parse Draft** Code *Logic*
- 22 **Log Crisis Event** Google Sheets *Service*
- 23 **Send Approval Request** Telegram *Service*
- 24 **Mark Awaiting Approval** Google Sheets *Service*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 24, with 2 branches, 1 loop or waits
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Google Sheets, Slack, Telegram
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 24 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 24 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmonitor-brand-mentions-and-draft-crisis-responses-with-opena)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also alerts and monitoring, with the same services where possible, closest in size first.

- [**Ad monitoring tool with Gemini** 24 steps · calls a model · Google Drive, Google Sheets](https://millionrounds.com/workflow/ad-monitoring-tool-with-gemini)
- [**Analyze Google Ads search terms with Claude and DeepSeek** 24 steps · calls a model · Discord, Slack](https://millionrounds.com/workflow/analyze-google-ads-search-terms-with-claude-and-deepseek)
- [**Assess AWS security posture changes with Claude and Slack** 24 steps · calls a model · Email, Slack](https://millionrounds.com/workflow/assess-aws-security-posture-changes-with-claude-and-slack)
- [**Automated business KPI insights with OpenAI and MSSQL** 24 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/automated-business-kpi-insights-with-openai-and-mssql)
- [**Coordinate smart factory operations with OpenAI and Slack** 24 steps · calls a model · Slack](https://millionrounds.com/workflow/coordinate-smart-factory-operations-with-openai-and-slack)
- [**Gmail assistant with Gemini and Telegram** 24 steps · calls a model · Gmail, Telegram](https://millionrounds.com/workflow/gmail-assistant-with-gemini-and-telegram)