# Mine user complaints and generate insight reports with Olostep: n8n workflow

> Started by someone submitting a form, and works across Google Docs. It hands the judgement calls to Gemini.

Source: https://millionrounds.com/workflow/mine-user-complaints-and-generate-insight-reports-with-olost (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Mine user complaints and generate insight reports with Olostep

Started by someone submitting a form, and works across Google Docs. It hands the judgement calls to Gemini. 25 steps, 3 loops or waits: large, and worth reading before you trust it with anything live.

Large Calls a model: Gemini

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmine-user-complaints-and-generate-insight-reports-with-olost)

**25 steps** Large: read it before trusting it with anything live

**0** Branches: places the flow splits

**3** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Model 9 Logic 12 Service 3

The steps in the order they run, from what starts it.

- 1 **Structured Output Parser** Output Parser Structured *Model*
- 2 **Google Gemini Chat Model2** Lm Chat Google Gemini *Model*
- 3 **Structured Output Parser1** Output Parser Structured *Model*
- 4 **On form submission** Form trigger *Starts it*
- 5 **olostep** Http Request Tool *Service*
- 6 **Verbatim Quotes Agent** Agent *Model*
- 7 **Keyword Agent** Agent *Model*
- 8 **Pain Level Identifier** Chain Llm *Model*
- 9 **Analyzer Agent** Chain Llm *Model*
- 10 **Information Extractor** Information Extractor *Model*
- 11 **AI Agent** Agent *Model*
- 12 **Wait** Wait *Logic*
- 13 **total mentions** Set *Logic*
- 14 **Wait2** Wait *Logic*
- 15 **Wait1** Wait *Logic*
- 16 **Merge3** Merge *Logic*
- 17 **Create a document** Google Docs *Service*
- 18 **Split Out** Split Out *Logic*
- 19 **Merge2** Merge *Logic*
- 20 **Split Out1** Split Out *Logic*
- 21 **pain level** Set *Logic*
- 22 **Update a document** Google Docs *Service*
- 23 **Merge** Merge *Logic*
- 24 **Merge1** Merge *Logic*
- 25 **Aggregate** Aggregate *Logic*

## How it's built

- **Starts on:** Someone submitting a form
- **Steps:** 25, 3 loops or waits
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Google Docs
- **Model:** Gemini

## Questions

What does it need to run?

An n8n account, plus your own Google Docs account, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 25 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 25 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmine-user-complaints-and-generate-insight-reports-with-olost)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Docs](https://millionrounds.com/workflows?service=Google+Docs#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Handle WhatsApp support and Cal.com bookings with Gemini** 22 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/handle-whatsapp-support-and-cal-com-bookings-with-gemini)
- [**Automate customer support with WhatsApp AI** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/automate-customer-support-with-whatsapp-ai)
- [**Customer support WhatsApp bot with Google Docs and Gemini** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/customer-support-whatsapp-bot-with-google-docs-and-gemini-2)
- [**Customer support WhatsApp bot with Google Docs and Gemini** 13 steps · calls a model · Google Docs, Google Sheets](https://millionrounds.com/workflow/customer-support-whatsapp-bot-with-google-docs-and-gemini)
- [**Turn support emails into FAQ drafts with Gmail and OpenAI** 13 steps · calls a model · Gmail, Google Docs](https://millionrounds.com/workflow/turn-support-emails-into-faq-drafts-with-gmail-and-openai)
- [**RAG-powered AI voice customer support agent with Supabase** 12 steps · calls a model · Google Docs, Supabase](https://millionrounds.com/workflow/rag-powered-ai-voice-customer-support-agent-with-supabase)