# Manage hotel guest requests and post-stay outreach: n8n workflow > Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI. Source: https://millionrounds.com/workflow/manage-hotel-guest-requests-and-post-stay-outreach (Millionrounds; every figure on the page links to its filing or article) [Automation library](https://millionrounds.com/workflows) · [Lead generation](https://millionrounds.com/workflows?category=Lead+generation#library) # Manage hotel guest requests and post-stay outreach Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI. 35 steps, 3 branches: large, and worth reading before you trust it with anything live. Large Calls a model: OpenAI [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmanage-hotel-guest-requests-and-post-stay-outreach) **35 steps** Large: read it before trusting it with anything live **3** Branches: places the flow splits **0** Loops or waits **3** Services it connects to ## The flow Starts it 3 Model 1 Logic 10 Service 21 The steps in the order they run, from what starts it. - 1 **Guest Message via Telegram** Telegram trigger *Starts it* - 2 **Daily Post-Stay Check** Schedule trigger *Starts it* - 3 **On Workflow Error** Error trigger *Starts it* - 4 **Prepare Guest Input** Set *Logic* - 5 **Get Today's Checked-Out Guests** Google Sheets *Service* - 6 **Slack – Post Workflow Error Alert** Slack *Service* - 7 **Classify Intent** Open Ai *Model* - 8 **Send Feedback, Loyalty & Rebooking Nudge** Telegram *Service* - 9 **Parse Intent JSON** Code *Logic* - 10 **Route by Intent** Switch *Logic* - 11 **Get Available Driver** Google Sheets *Service* - 12 **Get Guest Current Booking1** Google Sheets *Service* - 13 **Create Maintenance Ticket** Google Sheets *Service* - 14 **Get Folio Charges** Google Sheets *Service* - 15 **Log Escalation** Google Sheets *Service* - 16 **Send Clarification Request** Telegram *Service* - 17 **Keep Only 1 Driver1** Limit *Logic* - 18 **Keep Only 1 Booking1** Limit *Logic* - 19 **Is High Priority?** If *Logic* - 20 **Keep Only 1 Booking Record1** Limit *Logic* - 21 **Alert Human Staff** Telegram *Service* - 22 **Log Cab Booking** Google Sheets *Service* - 23 **Check Room Availability** Google Sheets *Service* - 24 **Notify Staff – Urgent** Telegram *Service* - 25 **Notify Staff – Normal Queue** Telegram *Service* - 26 **Send Digital Bill** Telegram *Service* - 27 **Confirm to Guest – Connecting** Telegram *Service* - 28 **Send Cab Confirmation** Telegram *Service* - 29 **Keep Only 1 Room Match1** Limit *Logic* - 30 **Confirm Ticket to Guest** Telegram *Service* - 31 **Update Booking – Checked Out** Google Sheets *Service* - 32 **Is Room Available?** If *Logic* - 33 **Calculate Extension Price** Set *Logic* - 34 **Send Room Not Available** Telegram *Service* - 35 **Send Price & Payment Link** Telegram *Service* ## How it's built - **Starts on:** An incoming Telegram message - **Steps:** 35, with 3 branches - **Size:** Large: read it before trusting it with anything live - **Connects to:** Google Sheets, Slack, Telegram - **Model:** OpenAI ## Questions What does it need to run? An n8n account, plus your own Google Sheets, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included. What starts it? It starts on an incoming Telegram message. Does it use AI? Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n. How long does it take to set up? Take your time. At 35 steps it is large: read it before trusting it with anything live. How do I import it? Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts. **Before you run it** Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 35 steps before you point it at anything that matters. ## Run it in n8n - **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n) - **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmanage-hotel-guest-requests-and-post-stay-outreach) - **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts. Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind. ## Connects to Each opens the other workflows that use it. [Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library) ## Workflows like it Also lead generation, with the same services where possible, closest in size first. - [**Score and route real estate leads with OpenAI and MLS** 35 steps · calls a model · Email, Postgres](https://millionrounds.com/workflow/score-and-route-real-estate-leads-with-openai-and-mls) - [**Automate B2B lead generation with Google Places API** 35 steps · Google Sheets, SendGrid](https://millionrounds.com/workflow/automate-b2b-lead-generation-with-google-places-api) - [**Scrape & analyze Google Ads with Bright Data API** 36 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/scrape-and-analyze-google-ads-with-bright-data-api) - [**Generate leads with Google Maps** 36 steps · Google Sheets](https://millionrounds.com/workflow/generate-leads-with-google-maps) - [**Capture, qualify, and route real estate leads with WhatsApp** 37 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/capture-qualify-and-route-real-estate-leads-with-whatsapp) - [**Monitor Reddit communities lead generation with Slack** 33 steps · Slack](https://millionrounds.com/workflow/monitor-reddit-communities-lead-generation-with-slack)