# Manage Google and Trustpilot reviews with OpenAI and Slack: n8n workflow

> Started by a clock, and works across Slack. It hands the judgement calls to OpenAI. 19 steps, 3 branches, 1 loop or waits: a working afternoon to understand...

Source: https://millionrounds.com/workflow/manage-google-and-trustpilot-reviews-with-openai-and-slack (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Manage Google and Trustpilot reviews with OpenAI and Slack

Started by a clock, and works across Slack. It hands the judgement calls to OpenAI. 19 steps, 3 branches, 1 loop or waits: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmanage-google-and-trustpilot-reviews-with-openai-and-slack)

**19 steps** Medium: a working afternoon

**3** Branches: places the flow splits

**1** Loop or waits

**1** Service it connects to

## The flow

Starts it 2 Model 3 Logic 8 Service 6

The steps in the order they run, from what starts it.

- 1 **Every Hour** Schedule trigger *Starts it*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **Structured Output Parser** Output Parser Structured *Model*
- 4 **Error Trigger** Error trigger *Starts it*
- 5 **Fetch Google Reviews** Http Request *Service*
- 6 **Fetch Trustpilot Reviews** Http Request *Service*
- 7 **Draft Reply (AI Agent)** Agent *Model*
- 8 **Notify Ops** Slack *Service*
- 9 **Combine Sources** Merge *Logic*
- 10 **Negative Review?** If *Logic*
- 11 **Dedupe New Reviews** Code *Logic*
- 12 **Escalate to Owner** Slack *Service*
- 13 **Request Approval** Slack *Service*
- 14 **Any New Reviews?** If *Logic*
- 15 **Process Each Review** Split In Batches *Logic*
- 16 **Approved?** If *Logic*
- 17 **No New Reviews** No Op *Logic*
- 18 **Limit To Done** No Op *Logic*
- 19 **Publish Reply** Http Request *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 19, with 3 branches, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Slack
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Slack account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmanage-google-and-trustpilot-reviews-with-openai-and-slack)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

- [**Classify and reply to Gmail messages with OpenAI and Airtable** 19 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/classify-and-reply-to-gmail-messages-with-openai-and-airtabl)
- [**Create a context-aware Slack assistant with Google Sheets** 19 steps · calls a model · Google Sheets, Pinecone](https://millionrounds.com/workflow/create-a-context-aware-slack-assistant-with-google-sheets)
- [**Evaluate supply chain risk and orchestrate contingencies** 19 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/evaluate-supply-chain-risk-and-orchestrate-contingencies)
- [**Mine YouTube buyer objections with Bright Data and OpenAI** 19 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/mine-youtube-buyer-objections-with-bright-data-and-openai)
- [**Route app store bug reviews to engineering with Claude** 19 steps · calls a model · Slack](https://millionrounds.com/workflow/route-app-store-bug-reviews-to-engineering-with-claude)
- [**Route medical info requests and safety events with Claude** 19 steps · calls a model · Email, Slack](https://millionrounds.com/workflow/route-medical-info-requests-and-safety-events-with-claude)