# Manage dental patient chat, bookings, and reminders: n8n workflow

> Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/manage-dental-patient-chat-bookings-and-reminders (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Scheduling](https://millionrounds.com/workflows?category=Scheduling#library)

# Manage dental patient chat, bookings, and reminders

Started by an incoming Telegram message, and works across Google Sheets, Slack and Telegram. It hands the judgement calls to OpenAI. 26 steps, 1 branch: large, and worth reading before you trust it with anything live.

Large Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmanage-dental-patient-chat-bookings-and-reminders)

**26 steps** Large: read it before trusting it with anything live

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 3 Model 2 Logic 6 Service 15

The steps in the order they run, from what starts it.

- 1 **Patient Message Received** Telegram trigger *Starts it*
- 2 **Daily Reminder Check** Schedule trigger *Starts it*
- 3 **On Workflow Error** Error trigger *Starts it*
- 4 **Extract Message Data** Set *Logic*
- 5 **Get All Appointments** Google Sheets *Service*
- 6 **Slack – Post Workflow Error Alert** Slack *Service*
- 7 **Detect Intent** Switch *Logic*
- 8 **Filter Tomorrow's Procedures** Filter *Logic*
- 9 **Filter Yesterday's Procedures** Filter *Logic*
- 10 **Filter 6-Month Recall** Filter *Logic*
- 11 **Save New Booking** Google Sheets *Service*
- 12 **Generate Treatment Plan Explanation** Open Ai *Model*
- 13 **Calculate Installments** Code *Logic*
- 14 **General Dental Assistant Reply** Open Ai *Model*
- 15 **Send Pre-Procedure Instructions** Telegram *Service*
- 16 **Send Post-Procedure Care** Telegram *Service*
- 17 **Send 6-Month Recall** Telegram *Service*
- 18 **Send Booking Confirmation** Telegram *Service*
- 19 **Update Treatment Plan** Google Sheets *Service*
- 20 **Slack – Post Treatment Plan AI Error** Slack *Service*
- 21 **Update Payment Plan** Google Sheets *Service*
- 22 **Send General Reply** Telegram *Service*
- 23 **Slack – Post General AI Error** Slack *Service*
- 24 **Send Review Request** Telegram *Service*
- 25 **Send Treatment Plan** Telegram *Service*
- 26 **Send Payment Schedule** Telegram *Service*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 26, with 1 branch
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Google Sheets, Slack, Telegram
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Take your time. At 26 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 26 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fmanage-dental-patient-chat-bookings-and-reminders)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also scheduling, with the same services where possible, closest in size first.

- [**Categorize emails, chat with PDFs and OpenAI** 26 steps · calls a model · Gmail, Pinecone](https://millionrounds.com/workflow/categorize-emails-chat-with-pdfs-and-openai)
- [**Create ClickUp meeting action items from transcripts** 26 steps · calls a model · Airtable, ClickUp](https://millionrounds.com/workflow/create-clickup-meeting-action-items-from-transcripts)
- [**Prep meeting agendas from Google Calendar with Gmail** 26 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/prep-meeting-agendas-from-google-calendar-with-gmail)
- [**Manage online bookings with Gmail and Google Calendar** 26 steps · Gmail, Google Calendar](https://millionrounds.com/workflow/manage-online-bookings-with-gmail-and-google-calendar)
- [**Orchestrate Full-Lifecycle Event Operations** 26 steps · Gmail, Google Calendar](https://millionrounds.com/workflow/orchestrate-full-lifecycle-event-operations)
- [**AI token tracker for WhatsApp & Telegram – Save AI usage** 25 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/ai-token-tracker-for-whatsapp-and-telegram-save-ai-usage)