# List recent ServiceNow incidents in Slack: n8n workflow

> Started by another system calling it, and works across Slack. 21 steps, 4 branches, 1 loop or waits: large, and worth reading before you trust it with...

Source: https://millionrounds.com/workflow/list-recent-servicenow-incidents-in-slack (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Alerts and monitoring](https://millionrounds.com/workflows?category=Alerts+and+monitoring#library)

# List recent ServiceNow incidents in Slack

Started by another system calling it, and works across Slack. 21 steps, 4 branches, 1 loop or waits: large, and worth reading before you trust it with anything live.

Large

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Flist-recent-servicenow-incidents-in-slack)

**21 steps** Large: read it before trusting it with anything live

**4** Branches: places the flow splits

**1** Loop or waits

**1** Service it connects to

## The flow

Starts it 4 Logic 10 Service 7

The steps in the order they run, from what starts it.

- 1 **Webhook** Webhook *Starts it*
- 2 **Parse Webhook** Set *Logic*
- 3 **Route Message** Switch *Logic*
- 4 **Respond to Slack Webhook** Respond To Webhook *Starts it*
- 5 **Close Modal Popup** Respond To Webhook *Starts it*
- 6 **Send 200** Respond To Webhook *Starts it*
- 7 **ServiceNow Modal** Http Request *Service*
- 8 **ServiceNow** Service Now *Service*
- 9 **Were Incidents Found?** If *Logic*
- 10 **Sort by Most Recent** Sort *Logic*
- 11 **No Matches - Was a Channel Selected?** If *Logic*
- 12 **Retain First 5 Incidents** Limit *Logic*
- 13 **Channel - Notify User no Incidents Matched** Slack *Service*
- 14 **DM - Notify User no Incidents Matched** Slack *Service*
- 15 **Loop Over Items** Split In Batches *Logic*
- 16 **Concatenate Incident Details** Summarize *Service*
- 17 **Format Incident Details** Set *Logic*
- 18 **Format Slack Message** Set *Logic*
- 19 **Was a Channel Selected?** If *Logic*
- 20 **Channel - Send Matching Incidents** Slack *Service*
- 21 **DM - Send Matching Incidents** Slack *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 21, with 4 branches, 1 loop or waits
- **Size:** Large: read it before trusting it with anything live
- **Connects to:** Slack
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Slack account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Take your time. At 21 steps it is large: read it before trusting it with anything live.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 21 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Flist-recent-servicenow-incidents-in-slack)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also alerts and monitoring, with the same services where possible, closest in size first.

- [**Auto-create GitHub PRs & Jira updates** 21 steps · Jira, Notion](https://millionrounds.com/workflow/auto-create-github-prs-and-jira-updates)
- [**Automate event registration and QR check-ins** 21 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/automate-event-registration-and-qr-check-ins)
- [**Generate clean plates and automate object removal** 21 steps · Google Drive, Notion](https://millionrounds.com/workflow/generate-clean-plates-and-automate-object-removal)
- [**Launch off-boarding access reviews with Probo and Slack** 21 steps · Email, Slack](https://millionrounds.com/workflow/launch-off-boarding-access-reviews-with-probo-and-slack)
- [**Log new Google top-10 keywords to Airtable with DataForSEO** 21 steps · Airtable, Slack](https://millionrounds.com/workflow/log-new-google-top-10-keywords-to-airtable-with-dataforseo)
- [**Review HeyReach campaign performance and tune Twain agents** 21 steps · Slack](https://millionrounds.com/workflow/review-heyreach-campaign-performance-and-tune-twain-agents)