# IT support chatbot with Google Drive and Pinecone: n8n workflow

> Started by someone opening a chat with it, and works across Google Drive and Pinecone. It puts Gemini and OpenRouter behind a retrieval step, so answers are...

Source: https://millionrounds.com/workflow/it-support-chatbot-with-google-drive-and-pinecone (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# IT support chatbot with Google Drive and Pinecone

Started by someone opening a chat with it, and works across Google Drive and Pinecone. It puts Gemini and OpenRouter behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 14 steps: a working afternoon to understand properly.

Medium Calls a model: Gemini, OpenRouter Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fit-support-chatbot-with-google-drive-and-pinecone)

**14 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 2 Model 8 Logic 2 Service 2

The steps in the order they run, from what starts it.

- 1 **Monitor Google Drive for New Files** Google Drive trigger *Starts it*
- 2 **Generate Document Embeddings (Google Gemini)** Embeddings Google Gemini *Model*
- 3 **Split Document Text into Chunks** Text Splitter Recursive Character Text Splitter *Model*
- 4 **Chat Message Trigger** Chat trigger *Starts it*
- 5 **Generate Query Embeddings (Google Gemini)** Embeddings Google Gemini *Model*
- 6 **OpenRouter Chat Model Interface** Lm Chat Open Router *Model*
- 7 **Download File from Google Drive** Google Drive *Service*
- 8 **Insert Document into Pinecone Vector Store** Vector Store Pinecone *Model*
- 9 **Load Document Data for Processing** Document Default Data Loader *Model*
- 10 **Retrieve Relevant Documents from Pinecone** Vector Store Pinecone *Model*
- 11 **AI Agent** Agent *Model*
- 12 **Extract PDF Content** Extract From File *Service*
- 13 **Generate Chat Prompt with Context** Code *Logic*
- 14 **Clean and Normalize PDF Text** Code *Logic*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 14
- **Size:** Medium: a working afternoon
- **Connects to:** Google Drive, Pinecone
- **Model:** Gemini, OpenRouter
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Google Drive and Pinecone accounts, and a key for Gemini and OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls Gemini and OpenRouter. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fit-support-chatbot-with-google-drive-and-pinecone)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Drive](https://millionrounds.com/workflows?service=Google+Drive#library)[Pinecone](https://millionrounds.com/workflows?service=Pinecone#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer WhatsApp questions from PDF documents with RAG** 14 steps · calls a model · Google Drive, Pinecone](https://millionrounds.com/workflow/answer-whatsapp-questions-from-pdf-documents-with-rag)
- [**Answer code of conduct questions in Slack with OpenAI and RAG** 14 steps · calls a model · Google Drive, Slack](https://millionrounds.com/workflow/answer-code-of-conduct-questions-in-slack-with-openai-and-ra)
- [**Create a travel support RAG chatbot with Google Drive** 14 steps · calls a model · Google Drive, Pinecone](https://millionrounds.com/workflow/create-a-travel-support-rag-chatbot-with-google-drive)
- [**Answer Slack knowledge base questions with Notion and Pinecone** 15 steps · calls a model · Notion, Pinecone](https://millionrounds.com/workflow/answer-slack-knowledge-base-questions-with-notion-and-pineco)
- [**Answer document questions with OpenAI and Pinecone** 15 steps · calls a model · Google Drive, Pinecone](https://millionrounds.com/workflow/answer-document-questions-with-openai-and-pinecone)
- [**Automate IT support with Telegram and Whisper** 15 steps · calls a model · Google Drive, Jira](https://millionrounds.com/workflow/automate-it-support-with-telegram-and-whisper)