# Handle order tracking and FAQ requests with Telegram: n8n workflow

> Started by an incoming Telegram message, and works across Google Sheets and Telegram. It hands the judgement calls to Gemini.

Source: https://millionrounds.com/workflow/handle-order-tracking-and-faq-requests-with-telegram (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [E-commerce](https://millionrounds.com/workflows?category=E-commerce#library)

# Handle order tracking and FAQ requests with Telegram

Started by an incoming Telegram message, and works across Google Sheets and Telegram. It hands the judgement calls to Gemini. 16 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: Gemini

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fhandle-order-tracking-and-faq-requests-with-telegram)

**16 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Model 5 Logic 6 Service 4

The steps in the order they run, from what starts it.

- 1 **When Telegram Message Received** Telegram trigger *Starts it*
- 2 **Parse Intent Structure** Output Parser Structured *Model*
- 3 **OpenAI GPT-4** Lm Chat Google Gemini *Model*
- 4 **Claude Sonnet** Lm Chat Google Gemini *Model*
- 5 **Set Config Variables** Set *Logic*
- 6 **Detect Intent Agent** Chain Llm *Model*
- 7 **Answer FAQ Agent** Chain Llm *Model*
- 8 **If Order Intent** If *Logic*
- 9 **Prepare FAQ Reply Data** Set *Logic*
- 10 **Read Orders in Sheets** Google Sheets *Service*
- 11 **Read FAQ in Sheets** Google Sheets *Service*
- 12 **Prepare Conversation Log Data** Set *Logic*
- 13 **Prepare Order Reply Data** Set *Logic*
- 14 **Aggregate FAQ Items** Aggregate *Logic*
- 15 **Append to Sheets** Google Sheets *Service*
- 16 **Send Telegram Reply** Telegram *Service*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 16, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Google Sheets, Telegram
- **Model:** Gemini

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Telegram accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fhandle-order-tracking-and-faq-requests-with-telegram)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also e-commerce, with the same services where possible, closest in size first.

- [**Automate WhatsApp orders & inventory with Gemini** 16 steps · calls a model · Google Sheets, WhatsApp](https://millionrounds.com/workflow/automate-whatsapp-orders-and-inventory-with-gemini)
- [**Send low-stock purchase orders with Google Sheets and Slack** 16 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/send-low-stock-purchase-orders-with-google-sheets-and-slack)
- [**Telegram Bot that uses Shopify API, n8n** 16 steps · calls a model · Gmail, Telegram](https://millionrounds.com/workflow/telegram-bot-that-uses-shopify-api-n8n)
- [**Google Sheets Shopify Product Automation with Gmail** 16 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/google-sheets-shopify-product-automation-with-gmail)
- [**Import products from Google Sheets to Shopify** 16 steps · Google Sheets](https://millionrounds.com/workflow/import-products-from-google-sheets-to-shopify)
- [**Scrape & import shoe products to Shopify with BrowserAct** 16 steps · Google Sheets, Shopify](https://millionrounds.com/workflow/scrape-and-import-shoe-products-to-shopify-with-browseract)