# Handle customer support chats with Groq: n8n workflow template

> Started by someone opening a chat with it, and works across Email. It puts Groq behind a retrieval step, so answers are drawn from documents you supply...

Source: https://millionrounds.com/workflow/handle-customer-support-chats-with-groq (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Handle customer support chats with Groq

Started by someone opening a chat with it, and works across Email. It puts Groq behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 7 steps, 1 branch: small enough to read in one sitting and change without fear.

Small Calls a model: Groq Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fhandle-customer-support-chats-with-groq)

**7 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 2 Model 3 Logic 1 Service 1

The steps in the order they run, from what starts it.

- 1 **Chat Trigger** Chat trigger *Starts it*
- 2 **Window Buffer Memory** Memory Buffer Window *Model*
- 3 **Groq Chat Model** Lm Chat Groq *Model*
- 4 **AI Agent** Agent *Model*
- 5 **IF Escalate?** If *Logic*
- 6 **Send an Email** Email Send *Service*
- 7 **Send Reply** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 7, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** Email
- **Model:** Groq
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Email account, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls Groq. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fhandle-customer-support-chats-with-groq)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Triage support tickets and send AI replies with OpenAI** 7 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/triage-support-tickets-and-send-ai-replies-with-openai)
- [**Generate and email event e-tickets with Google Workspace** 7 steps · Email, Google Docs](https://millionrounds.com/workflow/generate-and-email-event-e-tickets-with-google-workspace)
- [**Auto-sort support emails with OpenAI and Jira** 8 steps · calls a model · Email, Jira](https://millionrounds.com/workflow/auto-sort-support-emails-with-openai-and-jira)
- [**Categorize support tickets with Gemini and Typeform** 8 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/categorize-support-tickets-with-gemini-and-typeform)
- [**AI-powered customer support ticket analyzer & responder** 5 steps · calls a model · Email](https://millionrounds.com/workflow/ai-powered-customer-support-ticket-analyzer-and-responder)
- [**Customer support ticket system for SMEs with Google Sheets** 5 steps · Email, Google Sheets](https://millionrounds.com/workflow/customer-support-ticket-system-for-smes-with-google-sheets)