# Generate customer support replies with Cloudflare Workers AI: n8n workflow

> Started by another system calling it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to a language model.

Source: https://millionrounds.com/workflow/generate-customer-support-replies-with-cloudflare-workers-ai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Generate customer support replies with Cloudflare Workers AI

Started by another system calling it. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to a language model. 6 steps: small enough to read in one sitting and change without fear.

Small Calls a model

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fgenerate-customer-support-replies-with-cloudflare-workers-ai)

**6 steps** Small: readable in one sitting

**0** Branches: places the flow splits

**0** Loops or waits

**0** Services by connector: it calls them over plain HTTP

## The flow

Starts it 2 Model 1 Logic 2 Service 1

The steps in the order they run, from what starts it.

- 1 **Receive Customer Message** Webhook *Starts it*
- 2 **Cloudflare Chat Model** Cloudflare Chat Model *Service*
- 3 **Configure Support Reply** Set *Logic*
- 4 **Generate Reply with Cloudflare Chat Model** Chain Llm *Model*
- 5 **Format Structured Response** Code *Logic*
- 6 **Return Support Reply** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 6
- **Size:** Small: readable in one sitting
- **Connects to:** Nothing by connector; it calls services over plain HTTP
- **Model:** A language model, family not declared

## Questions

What does it need to run?

An n8n account, and a key for a language model. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls a language model. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 6 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 6 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fgenerate-customer-support-replies-with-cloudflare-workers-ai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**AI customer support triage with OpenAI and Airtable** 6 steps · calls a model · Airtable](https://millionrounds.com/workflow/ai-customer-support-triage-with-openai-and-airtable)
- [**Answer database support queries with Telegram and DeepSeek** 6 steps · calls a model · Telegram](https://millionrounds.com/workflow/answer-database-support-queries-with-telegram-and-deepseek)
- [**Answer document questions with Ollama and Qdrant** 6 steps · calls a model · Qdrant](https://millionrounds.com/workflow/answer-document-questions-with-ollama-and-qdrant)
- [**Auto-ticket maker: Convert Slack conversations into structured** 6 steps · calls a model · Slack](https://millionrounds.com/workflow/auto-ticket-maker-convert-slack-conversations-into-structure)
- [**Automate WHMCS support ticket creation with Gemini** 6 steps · calls a model](https://millionrounds.com/workflow/automate-whmcs-support-ticket-creation-with-gemini)
- [**Automate customer support & calendar bookings with OpenAI** 6 steps · calls a model · Google Calendar](https://millionrounds.com/workflow/automate-customer-support-and-calendar-bookings-with-openai-2)