# Extract customer pain points from support forums: n8n workflow

> Started by an event in a connected app, and works across Gmail. It hands the judgement calls to OpenAI. 9 steps: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/extract-customer-pain-points-from-support-forums (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Extract customer pain points from support forums

Started by an event in a connected app, and works across Gmail. It hands the judgement calls to OpenAI. 9 steps: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fextract-customer-pain-points-from-support-forums)

**9 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Model 5 Logic 1 Service 2

The steps in the order they run, from what starts it.

- 1 **🚦 Start Workflow (Manual Trigger)** Manual trigger *Starts it*
- 2 **🧠 Chat Model Reasoning1** Lm Chat Open Ai *Model*
- 3 **🌐 Web Scraper Tool** Mcp Client Tool *Service*
- 4 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 5 **📦 Format Forum Data as JSON1** Output Parser Structured *Model*
- 6 **🔗 Enter Forum URL** Set *Logic*
- 7 **🤖 Agent: Scrape Forum & Extract Insights** Agent *Model*
- 8 **Auto-fixing Output Parser** Output Parser Autofixing *Model*
- 9 **✉️ Send Insights to Product Team (Gmail)** Gmail *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 9
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fextract-customer-pain-points-from-support-forums)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**AI-powered Gmail customer support with OpenRouter and Pinecone** 9 steps · calls a model · Gmail, Pinecone](https://millionrounds.com/workflow/ai-powered-gmail-customer-support-with-openrouter-and-pineco)
- [**AI-powered email support router with Gmail and OpenAI** 9 steps · calls a model · Gmail, Slack](https://millionrounds.com/workflow/ai-powered-email-support-router-with-gmail-and-openai)
- [**Automated customer support agent - Gmail + OpenAI + RAG** 9 steps · calls a model · Gmail, Pinecone](https://millionrounds.com/workflow/automated-customer-support-agent-gmail-openai-rag)
- [**Automated email support triage with Gmail and Trello** 9 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automated-email-support-triage-with-gmail-and-trello)
- [**Create a customer support voice agent with OpenAI** 9 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/create-a-customer-support-voice-agent-with-openai)
- [**Route and prioritize Gmail support tickets to Notion** 9 steps · calls a model · Gmail, Notion](https://millionrounds.com/workflow/route-and-prioritize-gmail-support-tickets-to-notion)