# Escalate unresolved maintenance requests with Google Sheets: n8n workflow

> Started by another system calling it, and works across Email, Google Sheets and Slack. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/escalate-unresolved-maintenance-requests-with-google-sheets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Escalate unresolved maintenance requests with Google Sheets

Started by another system calling it, and works across Email, Google Sheets and Slack. It hands the judgement calls to OpenAI. 17 steps, 2 branches, 1 loop or waits: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fescalate-unresolved-maintenance-requests-with-google-sheets)

**17 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**1** Loop or waits

**3** Services it connects to

## The flow

Starts it 2 Model 1 Logic 7 Service 7

The steps in the order they run, from what starts it.

- 1 **Maintenance Request Webhook** Webhook *Starts it*
- 2 **Daily Summary Schedule** Schedule trigger *Starts it*
- 3 **Workflow Configuration** Set *Logic*
- 4 **Get Unresolved Requests** Google Sheets *Service*
- 5 **Normalize Request Fields** Set *Logic*
- 6 **Aggregate Unresolved Requests** Aggregate *Logic*
- 7 **Classify Urgency with AI** Open Ai *Model*
- 8 **Send Daily Summary Email** Email Send *Service*
- 9 **Log Request to Sheets** Google Sheets *Service*
- 10 **Wait for SLA Window** Wait *Logic*
- 11 **Check Request Status** Google Sheets *Service*
- 12 **Check if Resolved** Switch *Logic*
- 13 **Route by Urgency** Switch *Logic*
- 14 **Send Slack Alert (High)** Slack *Service*
- 15 **Send Slack Alert (Medium)** Slack *Service*
- 16 **Log Low Priority (No Alert)** Set *Logic*
- 17 **Email Manager (High)** Email Send *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 17, with 2 branches, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Email, Google Sheets, Slack
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Email, Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fescalate-unresolved-maintenance-requests-with-google-sheets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Email](https://millionrounds.com/workflows?service=Email#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Slack](https://millionrounds.com/workflows?service=Slack#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

- [**AI email multi-agent response system with OpenAI and Gmail** 17 steps · calls a model · Gmail, Slack](https://millionrounds.com/workflow/ai-email-multi-agent-response-system-with-openai-and-gmail)
- [**AI-powered prompt enhancement assistant with Google Sheets** 17 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/ai-powered-prompt-enhancement-assistant-with-google-sheets)
- [**Analyze URL phishing risk with VirusTotal and Safe Browsing** 17 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/analyze-url-phishing-risk-with-virustotal-and-safe-browsing)
- [**Analyze logs and correlate incidents with OpenAI and Slack** 17 steps · calls a model · Slack, in-memory vectors](https://millionrounds.com/workflow/analyze-logs-and-correlate-incidents-with-openai-and-slack)
- [**Approve employee shift swaps with OpenAI and Google Sheets** 17 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/approve-employee-shift-swaps-with-openai-and-google-sheets)
- [**Audit vendor security risk with OpenAI and Google Sheets** 17 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/audit-vendor-security-risk-with-openai-and-google-sheets)