# Escalate negative Facebook Page reviews: n8n workflow template

> Started by another system calling it, and works across Slack and Supabase. 7 steps, 2 branches: small enough to read in one sitting and change without fear.

Source: https://millionrounds.com/workflow/escalate-negative-facebook-page-reviews (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Escalate negative Facebook Page reviews

Started by another system calling it, and works across Slack and Supabase. 7 steps, 2 branches: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fescalate-negative-facebook-page-reviews)

**7 steps** Small: readable in one sitting

**2** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 3 Service 3

The steps in the order they run, from what starts it.

- 1 **Facebook Page Review Trigger** Webhook *Starts it*
- 2 **Global Configuration** Set *Logic*
- 3 **Check Negative Review (≤ 2 Stars)** If *Logic*
- 4 **Slack – New Negative Review Alert** Slack *Service*
- 5 **Create Support Case (Supabase)** Supabase *Service*
- 6 **Check Case Creation Failure** If *Logic*
- 7 **Slack – Case Creation Failed Alert** Slack *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 7, with 2 branches
- **Size:** Small: readable in one sitting
- **Connects to:** Slack, Supabase
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Slack and Supabase accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 7 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 7 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fescalate-negative-facebook-page-reviews)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Slack](https://millionrounds.com/workflows?service=Slack#library)[Supabase](https://millionrounds.com/workflows?service=Supabase#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Generate concert ticket PDFs with PDF Generator API** 7 steps · Gmail, Google Sheets](https://millionrounds.com/workflow/generate-concert-ticket-pdfs-with-pdf-generator-api)
- [**Triage support tickets and send AI replies with OpenAI** 7 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/triage-support-tickets-and-send-ai-replies-with-openai)
- [**Automate support escalations with OpenAI and Supabase** 6 steps · Supabase](https://millionrounds.com/workflow/automate-support-escalations-with-openai-and-supabase)
- [**Draft cited support replies from public docs with You.com** 8 steps · Gmail, Slack](https://millionrounds.com/workflow/draft-cited-support-replies-from-public-docs-with-you-com)
- [**Monitor and report FAQ freshness from Notion** 8 steps · Google Sheets, Notion](https://millionrounds.com/workflow/monitor-and-report-faq-freshness-from-notion)
- [**Sync Zendesk tickets to Slack thread** 8 steps · Slack, Zendesk](https://millionrounds.com/workflow/sync-zendesk-tickets-to-slack-thread)