# Draft personalized Outlook support email replies: n8n workflow

> Started by an event in a connected app, and works across Google Sheets, Outlook, Supabase and Supabase vectors.

Source: https://millionrounds.com/workflow/draft-personalized-outlook-support-email-replies (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Draft personalized Outlook support email replies

Started by an event in a connected app, and works across Google Sheets, Outlook, Supabase and Supabase vectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 10 steps: a working afternoon to understand properly.

Medium Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fdraft-personalized-outlook-support-email-replies)

**10 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**4** Services it connects to

## The flow

Starts it 1 Model 4 Logic 2 Service 3

The steps in the order they run, from what starts it.

- 1 **On Email Received** Microsoft Outlook trigger *Starts it*
- 2 **GPT-4o Model** Lm Chat Open Ai *Model*
- 3 **OpenAI Embeddings** Embeddings Open Ai *Model*
- 4 **Config Variables** Set *Logic*
- 5 **AI Support Agent** Agent *Model*
- 6 **Vector Store (Supabase)** Vector Store Supabase *Model*
- 7 **Fetch Contact Info** Supabase *Service*
- 8 **Draft Outlook Reply** Microsoft Outlook *Service*
- 9 **Build AI Prompt** Code *Logic*
- 10 **Log to Google Sheets** Google Sheets *Service*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 10
- **Size:** Medium: a working afternoon
- **Connects to:** Google Sheets, Outlook, Supabase, Supabase vectors
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets, Outlook, Supabase and Supabase vectors accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 10 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 10 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fdraft-personalized-outlook-support-email-replies)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Outlook](https://millionrounds.com/workflows?service=Outlook#library)[Supabase](https://millionrounds.com/workflows?service=Supabase#library)[Supabase vectors](https://millionrounds.com/workflows?service=Supabase+vectors#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**AI customer support chatbot with OpenAI and Google Sheets** 10 steps · calls a model · Google Sheets, Slack](https://millionrounds.com/workflow/ai-customer-support-chatbot-with-openai-and-google-sheets)
- [**Answer FAQ questions from Google Sheets with Gemini** 10 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/answer-faq-questions-from-google-sheets-with-gemini)
- [**Automate customer support triage with Gmail and Slack** 10 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/automate-customer-support-triage-with-gmail-and-slack)
- [**Draft and approve Gmail support replies with Gemini and Slack** 10 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/draft-and-approve-gmail-support-replies-with-gemini-and-slac)
- [**Triage Gmail support inquiries with Gemini and Calendar** 10 steps · calls a model · Discord, Gmail](https://millionrounds.com/workflow/triage-gmail-support-inquiries-with-gemini-and-calendar)
- [**WhatsApp support assistant with Google Sheets** 10 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/whatsapp-support-assistant-with-google-sheets)