# Dispatch field service jobs with OpenAI and Google Sheets: n8n workflow

> Started by a clock, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/dispatch-field-service-jobs-with-openai-and-google-sheets (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Chat assistants](https://millionrounds.com/workflows?category=Chat+assistants#library)

# Dispatch field service jobs with OpenAI and Google Sheets

Started by a clock, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to OpenAI. 19 steps, 1 branch: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fdispatch-field-service-jobs-with-openai-and-google-sheets)

**19 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**0** Loops or waits

**3** Services it connects to

## The flow

Starts it 2 Model 4 Logic 4 Service 9

The steps in the order they run, from what starts it.

- 1 **New Job Requested** Google Sheets trigger *Starts it*
- 2 **OpenAI Dispatch Model** Lm Chat Open Ai *Model*
- 3 **Technician Roster Tool** Google Sheets Tool *Service*
- 4 **Morning Digest Trigger** Schedule trigger *Starts it*
- 5 **OpenAI Digest Model** Lm Chat Open Ai *Model*
- 6 **Normalize Job Request** Set *Logic*
- 7 **AI Dispatch Agent** Agent *Model*
- 8 **Get Dispatched Jobs** Google Sheets *Service*
- 9 **AI Digest Agent** Agent *Model*
- 10 **Validate Job Request** If *Logic*
- 11 **Extract Dispatch Decision** Set *Logic*
- 12 **Build Job Lines** Set *Logic*
- 13 **Email Morning Digest** Gmail *Service*
- 14 **Notify Invalid Request** Telegram *Service*
- 15 **Append Job to Dispatch Log** Google Sheets *Service*
- 16 **Summarize Today's Jobs** Summarize *Service*
- 17 **Telegram Morning Digest** Telegram *Service*
- 18 **Email Job Brief to Technician** Gmail *Service*
- 19 **Alert Dispatch Team** Telegram *Service*

## How it's built

- **Starts on:** A clock
- **Steps:** 19, with 1 branch
- **Size:** Medium: a working afternoon
- **Connects to:** Gmail, Google Sheets, Telegram
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 19 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fdispatch-field-service-jobs-with-openai-and-google-sheets)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also chat assistants, with the same services where possible, closest in size first.

- [**Approve and log rack power overage charges with Google Sheets** 19 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/approve-and-log-rack-power-overage-charges-with-google-sheet)
- [**Classify and reply to Gmail messages with OpenAI and Airtable** 19 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/classify-and-reply-to-gmail-messages-with-openai-and-airtabl)
- [**Create a context-aware Slack assistant with Google Sheets** 19 steps · calls a model · Google Sheets, Pinecone](https://millionrounds.com/workflow/create-a-context-aware-slack-assistant-with-google-sheets)
- [**Create realistic exam study plans with Telegram and Gemini** 19 steps · calls a model · Google Sheets, Telegram](https://millionrounds.com/workflow/create-realistic-exam-study-plans-with-telegram-and-gemini)
- [**Daily news digest from RSS and YouTube with Gemini** 19 steps · calls a model · RSS, Telegram](https://millionrounds.com/workflow/daily-news-digest-from-rss-and-youtube-with-gemini)
- [**Digital Product Shop Telegram Chatbot with Auto Sent Download** 19 steps · calls a model · Email, Google Sheets](https://millionrounds.com/workflow/digital-product-shop-telegram-chatbot-with-auto-sent-downloa)