# Debounce Telegram support messages and aggregate replies: n8n workflow

> Started by an incoming Telegram message, and works across Postgres and Telegram. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/debounce-telegram-support-messages-and-aggregate-replies (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Debounce Telegram support messages and aggregate replies

Started by an incoming Telegram message, and works across Postgres and Telegram. It hands the judgement calls to OpenAI. 16 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Medium Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fdebounce-telegram-support-messages-and-aggregate-replies)

**16 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**1** Loop or waits

**2** Services it connects to

## The flow

Starts it 3 Model 2 Logic 4 Service 7

The steps in the order they run, from what starts it.

- 1 **Incoming Message Webhook** Webhook *Starts it*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **Telegram Trigger** Telegram trigger *Starts it*
- 4 **Extract User Data** Set *Logic*
- 5 **AI Agent** Agent *Model*
- 6 **Check Active Session** Postgres *Service*
- 7 **Send a text message** Telegram *Service*
- 8 **If** If *Logic*
- 9 **Clear Session** Postgres *Service*
- 10 **Create New Session** Postgres *Service*
- 11 **Append Message** Postgres *Service*
- 12 **Store Resume URL** Postgres *Service*
- 13 **Respond to Webhook** Respond To Webhook *Starts it*
- 14 **Wait 60s (New Session)** Wait *Logic*
- 15 **Fetch All Messages** Postgres *Service*
- 16 **Format All Messages** Code *Logic*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 16, with 1 branch, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Postgres, Telegram
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Postgres and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fdebounce-telegram-support-messages-and-aggregate-replies)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Postgres](https://millionrounds.com/workflows?service=Postgres#library)[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Build a support knowledge base from historical Gmail emails** 16 steps · calls a model · Gmail, Postgres](https://millionrounds.com/workflow/build-a-support-knowledge-base-from-historical-gmail-emails)
- [**Classify Gmail support emails with a local model and Postgres** 16 steps · calls a model · Gmail, Postgres](https://millionrounds.com/workflow/classify-gmail-support-emails-with-a-local-model-and-postgre)
- [**Diagnose EV charger faults and trigger refunds with OpenAI** 16 steps · calls a model · Telegram, n8n data table](https://millionrounds.com/workflow/diagnose-ev-charger-faults-and-trigger-refunds-with-openai)
- [**Turn support tickets into developer insights with OpenAI** 16 steps · calls a model · Email, Jira](https://millionrounds.com/workflow/turn-support-tickets-into-developer-insights-with-openai)
- [**Automate IT support with Telegram and Whisper** 15 steps · calls a model · Google Drive, Jira](https://millionrounds.com/workflow/automate-it-support-with-telegram-and-whisper)
- [**Draft customer support email replies with Gmail** 17 steps · calls a model · Gmail, Google Drive](https://millionrounds.com/workflow/draft-customer-support-email-replies-with-gmail)