# Customer inquiry segmentation from mail with OpenAI: n8n workflow

> Started by an event in a connected app, and works across Google Sheets and Outlook. It hands the judgement calls to OpenAI and OpenRouter.

Source: https://millionrounds.com/workflow/customer-inquiry-segmentation-from-mail-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Customer inquiry segmentation from mail with OpenAI

Started by an event in a connected app, and works across Google Sheets and Outlook. It hands the judgement calls to OpenAI and OpenRouter. 9 steps, 1 loop or waits: a working afternoon to understand properly.

Medium Calls a model: OpenAI, OpenRouter

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcustomer-inquiry-segmentation-from-mail-with-openai)

**9 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**1** Loop or waits

**2** Services it connects to

## The flow

Starts it 1 Model 4 Logic 2 Service 2

The steps in the order they run, from what starts it.

- 1 **When clicking ‘Execute workflow’** Manual trigger *Starts it*
- 2 **OpenRouter Chat Model** Lm Chat Open Router *Model*
- 3 **Think** Tool Think *Model*
- 4 **Microsoft Outlook** Microsoft Outlook *Service*
- 5 **Information Extractor** Information Extractor *Model*
- 6 **OpenAI** Open Ai *Model*
- 7 **Loop Over Items** Split In Batches *Logic*
- 8 **Google Sheets - Update Data** Google Sheets *Service*
- 9 **Code** Code *Logic*

## How it's built

- **Starts on:** An event in a connected app
- **Steps:** 9, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Google Sheets, Outlook
- **Model:** OpenAI, OpenRouter

## Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Outlook accounts, and a key for OpenAI and OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls OpenAI and OpenRouter. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 9 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 9 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcustomer-inquiry-segmentation-from-mail-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Sheets](https://millionrounds.com/workflows?service=Google+Sheets#library)[Outlook](https://millionrounds.com/workflows?service=Outlook#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Auto-answer GitHub PR questions with OpenAI and Notion** 9 steps · calls a model · Google Sheets, Notion](https://millionrounds.com/workflow/auto-answer-github-pr-questions-with-openai-and-notion)
- [**Automated email support triage with Gmail and Trello** 9 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/automated-email-support-triage-with-gmail-and-trello)
- [**Create a customer support voice agent with OpenAI** 9 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/create-a-customer-support-voice-agent-with-openai)
- [**Run a Telegram support bot with OpenAI and Pinecone** 9 steps · calls a model · Google Sheets, Pinecone](https://millionrounds.com/workflow/run-a-telegram-support-bot-with-openai-and-pinecone)
- [**Support student questions with LINE and Gemini** 9 steps · calls a model · Google Sheets](https://millionrounds.com/workflow/support-student-questions-with-line-and-gemini)
- [**This AI voice agent books calls & replaces support with Gemini** 9 steps · calls a model · Gmail, Google Calendar](https://millionrounds.com/workflow/this-ai-voice-agent-books-calls-and-replaces-support-with-ge)