# Customer Feedback Collector – Mailchimp & Baserow: n8n workflow

> Started by another system calling it, and works across Baserow and Mailchimp. 16 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Source: https://millionrounds.com/workflow/customer-feedback-collector-mailchimp-and-baserow (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Data collection](https://millionrounds.com/workflows?category=Data+collection#library)

# Customer Feedback Collector – Mailchimp & Baserow

Started by another system calling it, and works across Baserow and Mailchimp. 16 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Medium

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcustomer-feedback-collector-mailchimp-and-baserow)

**16 steps** Medium: a working afternoon

**1** Branch: places the flow splits

**1** Loop or waits

**2** Services it connects to

## The flow

Starts it 1 Logic 9 Service 6

The steps in the order they run, from what starts it.

- 1 **Webhook Trigger** Webhook *Starts it*
- 2 **Fetch Zendesk Tickets** Http Request *Service*
- 3 **Fetch Intercom Conversations** Http Request *Service*
- 4 **Fetch Survey Responses** Http Request *Service*
- 5 **Combine Zendesk & Intercom** Merge *Logic*
- 6 **Aggregate All Feedback** Merge *Logic*
- 7 **Normalise Feedback** Code *Logic*
- 8 **Split in Batches** Split In Batches *Logic*
- 9 **Delay (Rate Limit)** Delay *Service*
- 10 **Sentiment Analyzer** Code *Logic*
- 11 **Assign Priority** Code *Logic*
- 12 **Prepare for Baserow** Set *Logic*
- 13 **Is Sentiment Negative?** If *Logic*
- 14 **Insert to Baserow** Baserow *Service*
- 15 **Format Alert Email** Set *Logic*
- 16 **Mailchimp Notification** Mailchimp *Service*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 16, with 1 branch, 1 loop or waits
- **Size:** Medium: a working afternoon
- **Connects to:** Baserow, Mailchimp
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Baserow and Mailchimp accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcustomer-feedback-collector-mailchimp-and-baserow)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Baserow](https://millionrounds.com/workflows?service=Baserow#library)[Mailchimp](https://millionrounds.com/workflows?service=Mailchimp#library)

## Workflows like it

Also data collection, with the same services where possible, closest in size first.

- [**Aggregate commercial property listings with ScrapeGraphAI** 18 steps · Baserow](https://millionrounds.com/workflow/aggregate-commercial-property-listings-with-scrapegraphai)
- [**Job certification requirements tracker with Mailchimp** 12 steps · ClickUp, Mailchimp](https://millionrounds.com/workflow/job-certification-requirements-tracker-with-mailchimp)
- [**Sync Baserow table** 11 steps · Baserow](https://millionrounds.com/workflow/synchronisation-de-table-baserow)
- [**Sync Zoom webinar attendees to Mailchimp** 10 steps · Mailchimp](https://millionrounds.com/workflow/sync-zoom-webinar-attendees-to-mailchimp)
- [**Track investments with Baserow** 9 steps · Baserow, SendGrid](https://millionrounds.com/workflow/track-investments-with-baserow)
- [**Auto-import contacts from Google Sheets** 6 steps · Google Sheets, Mailchimp](https://millionrounds.com/workflow/auto-import-contacts-from-google-sheets)