# Create ticket on specific customer messages in Telegram: n8n workflow

> Started by an incoming Telegram message, and works across Telegram. 8 steps, 1 branch: small enough to read in one sitting and change without fear.

Source: https://millionrounds.com/workflow/create-ticket-on-specific-customer-messages-in-telegram (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Create ticket on specific customer messages in Telegram

Started by an incoming Telegram message, and works across Telegram. 8 steps, 1 branch: small enough to read in one sitting and change without fear.

Small

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-ticket-on-specific-customer-messages-in-telegram)

**8 steps** Small: readable in one sitting

**1** Branch: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 1 Logic 1 Service 6

The steps in the order they run, from what starts it.

- 1 **Telegram Trigger** Telegram trigger *Starts it*
- 2 **IF1** If *Logic*
- 3 **Freshdesk** Freshdesk *Service*
- 4 **Freshdesk1** Freshdesk *Service*
- 5 **Telegram** Telegram *Service*
- 6 **Telegram1** Telegram *Service*
- 7 **Monday.com** Monday Com *Service*
- 8 **Monday.com1** Monday Com *Service*

## How it's built

- **Starts on:** An incoming Telegram message
- **Steps:** 8, with 1 branch
- **Size:** Small: readable in one sitting
- **Connects to:** Telegram
- **Model:** None. This is plumbing, not judgement

## Questions

What does it need to run?

An n8n account, plus your own Telegram account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-ticket-on-specific-customer-messages-in-telegram)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Telegram](https://millionrounds.com/workflows?service=Telegram#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Build a Telegram mental health support bot with OpenAI** 9 steps · Telegram](https://millionrounds.com/workflow/build-a-telegram-mental-health-support-bot-with-openai)
- [**Publish Telegram messages to LinkedIn posts** 9 steps · LinkedIn, Telegram](https://millionrounds.com/workflow/publish-telegram-messages-to-linkedin-posts)
- [**Zendesk ticket escalation to ClickUp with Telegram** 9 steps · ClickUp, Telegram](https://millionrounds.com/workflow/zendesk-ticket-escalation-to-clickup-with-telegram)
- [**Answer Telegram questions from Google Drive documents** 7 steps · calls a model · Telegram](https://millionrounds.com/workflow/answer-telegram-questions-from-google-drive-documents)
- [**Build a customer support RAG agent with OpenAI and Telegram** 7 steps · calls a model · Pinecone, Telegram](https://millionrounds.com/workflow/build-a-customer-support-rag-agent-with-openai-and-telegram)
- [**Create an intelligent FAQ Telegram bot with Gemini** 9 steps · calls a model · Supabase, Telegram](https://millionrounds.com/workflow/create-an-intelligent-faq-telegram-bot-with-gemini)