# Create Linear issues from Gmail support request messages: n8n workflow

> Started by a clock, and works across Gmail and Linear. It hands the judgement calls to OpenAI.

Source: https://millionrounds.com/workflow/create-linear-issues-from-gmail-support-request-messages (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Create Linear issues from Gmail support request messages

Started by a clock, and works across Gmail and Linear. It hands the judgement calls to OpenAI. 8 steps: small enough to read in one sitting and change without fear.

Small Calls a model: OpenAI

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-linear-issues-from-gmail-support-request-messages)

**8 steps** Small: readable in one sitting

**0** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 1 Model 3 Logic 2 Service 2

The steps in the order they run, from what starts it.

- 1 **Schedule Trigger** Schedule trigger *Starts it*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **Structured Output Parser** Output Parser Structured *Model*
- 4 **Get Recent Messages** Gmail *Service*
- 5 **Generate Issue From Support Request** Chain Llm *Model*
- 6 **Mark as Seen** Remove Duplicates *Logic*
- 7 **Create Issue in Linear.App** Linear *Service*
- 8 **Markdown** Markdown *Logic*

## How it's built

- **Starts on:** A clock
- **Steps:** 8
- **Size:** Small: readable in one sitting
- **Connects to:** Gmail, Linear
- **Model:** OpenAI

## Questions

What does it need to run?

An n8n account, plus your own Gmail and Linear accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Not long. At 8 steps it can be read in one sitting and changed without fear.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 8 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-linear-issues-from-gmail-support-request-messages)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Gmail](https://millionrounds.com/workflows?service=Gmail#library)[Linear](https://millionrounds.com/workflows?service=Linear#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer PDF questions with Gemini and Gmail** 8 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/answer-pdf-questions-with-gemini-and-gmail)
- [**Automate support ticket prioritization with Jotform and Gemini** 8 steps · calls a model · ClickUp, Gmail](https://millionrounds.com/workflow/automate-support-ticket-prioritization-with-jotform-and-gemi)
- [**Automated Gmail support agent with Gemini and RAG** 8 steps · calls a model · Gmail, Pinecone](https://millionrounds.com/workflow/automated-gmail-support-agent-with-gemini-and-rag)
- [**Categorize support emails with OpenAI and Gmail** 8 steps · calls a model · Gmail](https://millionrounds.com/workflow/categorize-support-emails-with-openai-and-gmail)
- [**Create SAV support tickets and Gmail drafts with OpenAI** 8 steps · calls a model · Airtable, Gmail](https://millionrounds.com/workflow/create-sav-support-tickets-and-gmail-drafts-with-openai)
- [**Triage Gmail support emails with OpenAI** 8 steps · calls a model · Gmail, Google Sheets](https://millionrounds.com/workflow/triage-gmail-support-emails-with-openai)