# Create a travel support RAG chatbot with Google Drive: n8n workflow

> Started by another system calling it, and works across Google Drive and Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from...

Source: https://millionrounds.com/workflow/create-a-travel-support-rag-chatbot-with-google-drive (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [Customer support](https://millionrounds.com/workflows?category=Customer+support#library)

# Create a travel support RAG chatbot with Google Drive

Started by another system calling it, and works across Google Drive and Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 14 steps: a working afternoon to understand properly.

Medium Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-a-travel-support-rag-chatbot-with-google-drive)

**14 steps** Medium: a working afternoon

**0** Branches: places the flow splits

**0** Loops or waits

**2** Services it connects to

## The flow

Starts it 3 Model 9 Logic 1 Service 1

The steps in the order they run, from what starts it.

- 1 **Create Embeddings for Indexing** Embeddings Open Ai *Model*
- 2 **Split Document into Chunks** Text Splitter Recursive Character Text Splitter *Model*
- 3 **Manual Trigger - Index Knowledge Base** Manual trigger *Starts it*
- 4 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 5 **Create Query Embedding** Embeddings Open Ai *Model*
- 6 **Chatbot Webhook Trigger** Webhook *Starts it*
- 7 **Insert Documents into Pinecone** Vector Store Pinecone *Model*
- 8 **Load Downloaded Document** Document Default Data Loader *Model*
- 9 **Download Knowledge File** Google Drive *Service*
- 10 **Answer Question with Retrieved Context** Chain Retrieval Qa *Model*
- 11 **Search Pinecone Knowledge Base** Vector Store Pinecone *Model*
- 12 **Format Chatbot Response** Code *Logic*
- 13 **Retrieve Matching Knowledge** Retriever Vector Store *Model*
- 14 **Return Answer to Frontend** Respond To Webhook *Starts it*

## How it's built

- **Starts on:** Another system calling it
- **Steps:** 14
- **Size:** Medium: a working afternoon
- **Connects to:** Google Drive, Pinecone
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Google Drive and Pinecone accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-a-travel-support-rag-chatbot-with-google-drive)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Google Drive](https://millionrounds.com/workflows?service=Google+Drive#library)[Pinecone](https://millionrounds.com/workflows?service=Pinecone#library)

## Workflows like it

Also customer support, with the same services where possible, closest in size first.

- [**Answer WhatsApp questions from PDF documents with RAG** 14 steps · calls a model · Google Drive, Pinecone](https://millionrounds.com/workflow/answer-whatsapp-questions-from-pdf-documents-with-rag)
- [**Answer code of conduct questions in Slack with OpenAI and RAG** 14 steps · calls a model · Google Drive, Slack](https://millionrounds.com/workflow/answer-code-of-conduct-questions-in-slack-with-openai-and-ra)
- [**IT support chatbot with Google Drive and Pinecone** 14 steps · calls a model · Google Drive, Pinecone](https://millionrounds.com/workflow/it-support-chatbot-with-google-drive-and-pinecone)
- [**Answer Slack knowledge base questions with Notion and Pinecone** 15 steps · calls a model · Notion, Pinecone](https://millionrounds.com/workflow/answer-slack-knowledge-base-questions-with-notion-and-pineco)
- [**Answer document questions with OpenAI and Pinecone** 15 steps · calls a model · Google Drive, Pinecone](https://millionrounds.com/workflow/answer-document-questions-with-openai-and-pinecone)
- [**Automate IT support with Telegram and Whisper** 15 steps · calls a model · Google Drive, Jira](https://millionrounds.com/workflow/automate-it-support-with-telegram-and-whisper)