# Create a branded AI-powered website chatbot with OpenAI: n8n workflow

> Started by someone opening a chat with it, and works across Outlook. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply...

Source: https://millionrounds.com/workflow/create-a-branded-ai-powered-website-chatbot-with-openai (Millionrounds; every figure on the page links to its filing or article)

[Automation library](https://millionrounds.com/workflows) · [AI assistants](https://millionrounds.com/workflows?category=AI+assistants#library)

# Create a branded AI-powered website chatbot with OpenAI

Started by someone opening a chat with it, and works across Outlook. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 17 steps, 2 branches: a working afternoon to understand properly.

Medium Calls a model: OpenAI Retrieval

[Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-a-branded-ai-powered-website-chatbot-with-openai)

**17 steps** Medium: a working afternoon

**2** Branches: places the flow splits

**0** Loops or waits

**1** Service it connects to

## The flow

Starts it 4 Model 6 Logic 5 Service 2

The steps in the order they run, from what starts it.

- 1 **Window Buffer Memory** Memory Buffer Window *Model*
- 2 **OpenAI Chat Model** Lm Chat Open Ai *Model*
- 3 **Make Appointment** Tool Http Request *Model*
- 4 **Execute Workflow Trigger** Execute Workflow trigger *Starts it*
- 5 **Get Availability** Tool Workflow *Model*
- 6 **Send Message** Tool Workflow *Model*
- 7 **Chat Trigger** Chat trigger *Starts it*
- 8 **AI Agent** Agent *Model*
- 9 **Switch** Switch *Logic*
- 10 **If** If *Logic*
- 11 **Respond to Webhook** Respond To Webhook *Starts it*
- 12 **Get Events** Http Request *Service*
- 13 **Send Message1** Microsoft Outlook *Service*
- 14 **Respond With Initial Message** Respond To Webhook *Starts it*
- 15 **freeTimeSlots** Code *Logic*
- 16 **varMessageResponse** Set *Logic*
- 17 **varResponse** Set *Logic*

## How it's built

- **Starts on:** Someone opening a chat with it
- **Steps:** 17, with 2 branches
- **Size:** Medium: a working afternoon
- **Connects to:** Outlook
- **Model:** OpenAI
- **Retrieval:** Answers are drawn from documents you supply, not from the model alone

## Questions

What does it need to run?

An n8n account, plus your own Outlook account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone opening a chat with it.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

**Before you run it**

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.

## Run it in n8n

- **Create your n8n account** Free to start. n8n is where the workflow runs. [Create an n8n account ↗](https://millionrounds.com/n8n)
- **Download the workflow** Free with a Millionrounds account. [Download free](https://millionrounds.com/login?next=%2Fapp%2Fworkflow%2Fcreate-a-branded-ai-powered-website-chatbot-with-openai)
- **Paste it into n8n** Open a new workflow in n8n and paste. Then connect your own accounts.

Stored with the author's traces removed: canvas notes, instance identifiers, saved credential names and any live document they had left behind.

## Connects to

Each opens the other workflows that use it.

[Outlook](https://millionrounds.com/workflows?service=Outlook#library)

## Workflows like it

Also ai assistants, with the same services where possible, closest in size first.

- [**Financial news digest with Gemini** 16 steps · calls a model · Outlook](https://millionrounds.com/workflow/financial-news-digest-with-gemini)
- [**Automatic and dynamic out of office in Exchange online** 19 steps · calls a model · Outlook](https://millionrounds.com/workflow/automatic-and-dynamic-out-of-office-in-exchange-online)
- [**Basic automatic Outlook email folder management** 15 steps · calls a model · Outlook](https://millionrounds.com/workflow/basic-automatic-outlook-email-folder-management)
- [**Classify and auto-reply to emails with Outlook and OpenAI** 15 steps · calls a model · Outlook](https://millionrounds.com/workflow/classify-and-auto-reply-to-emails-with-outlook-and-openai)
- [**Orchestrate M365 employee onboarding with SharePoint** 19 steps · calls a model · Outlook](https://millionrounds.com/workflow/orchestrate-m365-employee-onboarding-with-sharepoint)
- [**HARO automation with OpenRouter and Gmail** 14 steps · calls a model · Gmail, Outlook](https://millionrounds.com/workflow/haro-automation-with-openrouter-and-gmail)